M-Audio Fast Track C600 causes Blue Screen due to driver failure.

[destroyer5157]

I recently purchased a brand new Fast Track C600 series audio interface. After having installed it on my computer as per the instructions, I continue to constantly have blue screen of death errors on my PC every time I attempt to access it in my DAW. It has happened with every DAW I have tried, fom Cubase 5 to Acid Pro 7 to Audacity to the Protools SE that came bundled with it. I have a bit of knowledge about computers so I have tried all the common fixes. I have installed the latest drivers, run the PC optimizations on Avid's website, and I was so frustrated I even went so far as to COMPLETELY reinstall Windows 7 Professional SP 1 on my computer from scratch. I have a picture of the BSOD attached to show. I had extremely high hopes for this little interface that claims to do it all but so far my experience has been quite horrid. It crashes like I said and both M-Audio and Avid do not have readily available support for this interface, despite it being merely a few months old. I know the drivers for this interface are on Avid's site but I could not find a support forum there for the Fast Track so i decided to post to Pro Tools 10, which seems to be the DAW most users are using this interface with. I would really appreciate any support because as of now it seems I've just purchased a really expensive paperweight.

[destroyer5157]

I forgot to attach my PC specs from Sandra so here they are:


SiSoftware Sandra complete report

ID
Host Name : Studio_PC
Workgroup : WORKGROUP

Computer
Model : GigaByte P67A-UD3-B3
Chassis : GigaByte Desktop
Mainboard : GigaByte P67A-UD3-B3
BIOS : Award (OEM) F2 02/22/2011
Total Memory : 8GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (4C 8T 3.39GHz, 3.4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : Intel Core (Sandy Bridge) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : Kingston 9905403-174A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 9905403-174A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 9905403-174A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 9905403-174A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : Dell Computer DELL D1028L
(1280x1024, 14.9")
Monitor/Panel : ACR H213H
(1920x1080, 30.2")
Video Adapter : NVIDIA GeForce GTX 580 (16CU 512SP SM5.0 1.54GHz, 1.5GB 4GHz 384-bit, PCIe 2.00 x16)
Video Adapter : NVIDIA GeForce GTX 580 (16CU 512SP SM5.0 1.54GHz, 1.5GB 4GHz 384-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GTX 580 (512SP 16C 1.54GHz, 1.5GB 4GHz 384-bit)
Compute Shader Processor : NVIDIA GeForce GTX 580 (512SP 1.54GHz, 1.5GB 4GHz 384-bit)
CUDA GP Processor : NVIDIA GeForce GTX 580 (512SP 16C 1.54GHz, 768kB L2, 1.5GB 4GHz 384-bit)

Storage Devices
Hitachi HDS723020BLA642 (2TB, SATA600, 3.5", 7200rpm, 32MB Cache) : 2TB (C:) (D:) (M:)
Multi Flash Reader (USB2) : N/A (F:)
ATAPI iHAS124 B (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)
ELBY CLONEDRIVE (SCSI, SCSI-2, BD-R, HD-DVD-R, DVD-R, CD-R, 256kB Cache) : N/A (G:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
MusicDrive (M:) : 391GB (NTFS) @ Hitachi HDS723020BLA642 (2TB, SATA600, 3.5", 7200rpm, 32MB Cache)
Hard Disk (C:) : 542GB (NTFS) @ Hitachi HDS723020BLA642 (2TB, SATA600, 3.5", 7200rpm, 32MB Cache)
Data (D:) : 930GB (NTFS) @ Hitachi HDS723020BLA642 (2TB, SATA600, 3.5", 7200rpm, 32MB Cache)
Removable Drive (F:) : N/A @ Multi Flash Reader (USB2)
Hard Disk (Q:) : N/A
Optical Drive (E:) : N/A @ ATAPI iHAS124 B (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (G:) : N/A @ ELBY CLONEDRIVE (SCSI, SCSI-2, BD-R, HD-DVD-R, DVD-R, CD-R, 256kB Cache)

Peripherals
LPC Hub Controller 1 : Gigabyte P67 LPC Controller
LPC Legacy Controller 1 : T2 87-28
Audio Device : Gigabyte Cougar Point High Definition Audio Controller
Audio Device : nVidia GF110 High Definition Audio Controller
Audio Codec : nVidia Riva 128 Graphics Accelerator [NV3]
Serial Port(s) : 1
Disk Controller : Gigabyte Cougar Point 4 port SATA IDE Controller
Disk Controller : Gigabyte Cougar Point 2 port SATA IDE Controller
USB Controller 1 : Gigabyte Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : Gigabyte Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : Gigabyte Renesas Electronics USB 3.0 Host Controller
FireWire/1394 Controller 1 : VIA VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MX7600 series Printer (Colour)
Printer : Canon MX7600 series Printer (Colour)
Printer : Canon MX7600 series FAX (200x200)
Printer : Adobe PDF Converter (4000x4000, Colour)

Scanners and Cameras
Scanner : WIA Canon MX7600 ser_000085CEBFD4 (Scanner, USB)

Peripherals

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)
Wireless Adapter : Ralink RT61 Turbo Wireless LAN Card

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

[sunburst79]

Originally Posted by destroyer5157

I forgot to attach my PC specs from Sandra so here they are:


SiSoftware Sandra complete report

ID
Host Name : Studio_PC
Workgroup : WORKGROUP

Computer
Model : GigaByte P67A-UD3-B3
Chassis : GigaByte Desktop
Mainboard : GigaByte P67A-UD3-B3
BIOS : Award (OEM) F2 02/22/2011
Total Memory : 8GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (4C 8T 3.39GHz, 3.4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : Intel Core (Sandy Bridge) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : Kingston 9905403-174A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 9905403-174A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 9905403-174A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 9905403-174A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : Dell Computer DELL D1028L
(1280x1024, 14.9")
Monitor/Panel : ACR H213H
(1920x1080, 30.2")
Video Adapter : NVIDIA GeForce GTX 580 (16CU 512SP SM5.0 1.54GHz, 1.5GB 4GHz 384-bit, PCIe 2.00 x16)
Video Adapter : NVIDIA GeForce GTX 580 (16CU 512SP SM5.0 1.54GHz, 1.5GB 4GHz 384-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GTX 580 (512SP 16C 1.54GHz, 1.5GB 4GHz 384-bit)
Compute Shader Processor : NVIDIA GeForce GTX 580 (512SP 1.54GHz, 1.5GB 4GHz 384-bit)
CUDA GP Processor : NVIDIA GeForce GTX 580 (512SP 16C 1.54GHz, 768kB L2, 1.5GB 4GHz 384-bit)

Storage Devices
Hitachi HDS723020BLA642 (2TB, SATA600, 3.5", 7200rpm, 32MB Cache) : 2TB (C:) (D:) (M:)
Multi Flash Reader (USB2) : N/A (F:)
ATAPI iHAS124 B (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)
ELBY CLONEDRIVE (SCSI, SCSI-2, BD-R, HD-DVD-R, DVD-R, CD-R, 256kB Cache) : N/A (G:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
MusicDrive (M:) : 391GB (NTFS) @ Hitachi HDS723020BLA642 (2TB, SATA600, 3.5", 7200rpm, 32MB Cache)
Hard Disk (C:) : 542GB (NTFS) @ Hitachi HDS723020BLA642 (2TB, SATA600, 3.5", 7200rpm, 32MB Cache)
Data (D:) : 930GB (NTFS) @ Hitachi HDS723020BLA642 (2TB, SATA600, 3.5", 7200rpm, 32MB Cache)
Removable Drive (F:) : N/A @ Multi Flash Reader (USB2)
Hard Disk (Q:) : N/A
Optical Drive (E:) : N/A @ ATAPI iHAS124 B (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (G:) : N/A @ ELBY CLONEDRIVE (SCSI, SCSI-2, BD-R, HD-DVD-R, DVD-R, CD-R, 256kB Cache)

Peripherals
LPC Hub Controller 1 : Gigabyte P67 LPC Controller
LPC Legacy Controller 1 : T2 87-28
Audio Device : Gigabyte Cougar Point High Definition Audio Controller
Audio Device : nVidia GF110 High Definition Audio Controller
Audio Codec : nVidia Riva 128 Graphics Accelerator [NV3]
Serial Port(s) : 1
Disk Controller : Gigabyte Cougar Point 4 port SATA IDE Controller
Disk Controller : Gigabyte Cougar Point 2 port SATA IDE Controller
USB Controller 1 : Gigabyte Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : Gigabyte Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : Gigabyte Renesas Electronics USB 3.0 Host Controller
FireWire/1394 Controller 1 : VIA VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MX7600 series Printer (Colour)
Printer : Canon MX7600 series Printer (Colour)
Printer : Canon MX7600 series FAX (200x200)
Printer : Adobe PDF Converter (4000x4000, Colour)

Scanners and Cameras
Scanner : WIA Canon MX7600 ser_000085CEBFD4 (Scanner, USB)

Peripherals

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)
Wireless Adapter : Ralink RT61 Turbo Wireless LAN Card

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

First all sorry your having problems and big thank you for posting the Sandra report. I don't have a specific solution. The error message tends to suggest a IRQ or driver conflict. Make sure you have the latest iLok drivers. The next thing. And this where it gets fun punch the entire hex code into to google and see if it offers any specific information. That's the whole entire string of 0x000000D1 numbers in the Stop: code. Sometimes it only gives you a link to the generic MS Knowledge base article. Other times its more specific. Might be useful.

Also check in Device Manager to see if another device is sharing the same IRQ. You can choose to list devices by connection and view resources there also. You may find a shared IRQ or memory address. As far as I know two devices should not be sharing memory addresses. I believe the FFFFF address is the actual memory range mapped to that device.

[Keithd]

I'm having the same problem. Whenever I begin using, playing notes through the midi in Cubase 8 with the Fast Track C600 as the playback device/ audio interface my XPS 3.10 Ghz 8.0GB RAM crashes and shows the Blue screen.

Any solutions or obvious fixes for this problem?