ILOK Internal server error!!!

[Tim R.]

I'm running into this error when trying to synchronize one of my ILOKS. My other ILOK works fine. When this particular Ilok is inserted I get the "internal server error" whenever I try and synchronize. This problem came up when I tried to download an Autotune authorization. This same Ilok had a license card used previously (for an unrelated plugin). This Ilok worked fine recently (about a month ago when I purchased Phoenix). I'm stuck now since the "demo" period for Autotune has expired. I can't put the Liscence on another Ilok since I need to surrender my old Autotune liscense to get the new one.

I've tried synchronizing on 2 different computers and have the same problem.

Tim

[Tim R.]

Bump.

[Tim R.]

Kudos to BOTH Antares and PACE. Both had solutions for me within 24 hours. Antares had set me up with a temporary Autotune liscence (that didn't require surrendering my old auth from the bad Ilok), and PACE fixed my issue remotely and I can now synchronize fine.

Tim