UNSUPPORTED DRIVER CALL, CHECK DRIVER VERSION

[finalcut]

UNSUPPORTED DRIVER CALL, CHECK DRIVER VERSION

How is this fixed - and why did it even happen??
Just fired up my box and now this new error is in my life.

I have tried the whole uninstall and re-install bit with no luck.

The problem is that my Waves plugs are missing from the audio sweet. They are in Nuendo and work just fine, but PT is having trouble!! I can record, mix, bounce - just no Waves plugs.

Digi - what is the deal here.

[Bastiaan]

Since it it waves, i suggest you contact waves. They have good tecnical services. Try [email protected]
Have you tried trashing the C:\Program Files\Digidesign\DAE\DAE Prefs folder? Then ptle has to re-examine the harddisk to see what plugs are installed

[finalcut]

Tried trashing that folder with no luck - bummer.
Thanks a lot for your reply

[finalcut]

Ok. All that I had to do was re-install Waves. What a joy.
By the way, Digi support told me that it would be aprox three days before they could help me - Lame

[audio junkie]

yea I send a email support request form to them like over a week ago, and still no reply...

What a company.

[Avid]

If you sent an email that was not answered for a week, that would be by far more of an exception than the rule. We're certainly sorry to hear about that in your case, but I don't want other people to think that is at all normal.

All Customer Service and Tech Support Request email is brought in every morning of the workweek, and converted into the database. With very few exceptions the replies go out that night or the next. (not including weekends)

That is why we always recommend calling if you need immediate help.

If an email requires checking with other departments or companies, then occassionally that will cause a reply to take longer. We have exactly 5 unanswered emails in the database currently, waiting for internal answers before replying. (and we answer thousands every month) The oldest is from 5 days ago.

Otherwise, the process takes 2-3 business days due to the importing into the database and exporting the finished replies to the mail servers.

Just had to stand up for the folks that handle our email, because I think they do a fantastic job. [img]images/icons/smile.gif[/img]

[finalcut]

I think that they do a fine job to. But I still think that 3 days is lame.

[Andrew B]

I guess mine is one of the unanswered ones then?
I know that you have a list of supposedly compatible plug-ins online, but it would have been nice to at least get some kind of reply. Do you get better support if we were to purchase one of the $10,000+ HD systems?
Just curious.

Andrew

-----Original Message-----
From: Andrew L. Bower
Sent: Wednesday, July 24, 2002 8:51 AM
To: '[email protected]'
Subject: Digi 001 / XP plug-in compatibility

I am the proud owner of a new Digi001 system from Carillon. It is great and I have been using it for about a week when I wanted to try the demo of the Auto Tune plug in from Antares. After downloading and installing it, my Pro Tools software would no longer boot up. I would keep getting a bad driver error. Unable to replace the faulty driver, I ended up losing all my data and having to do a complete recovery on my PC.
I was wondering if you have compiled a list of compatible plug-ins for the Digi 001 and Win XP pro? At this point I am afraid to try any other plug-ins as they might do the same thing.
Any help you can provide would be great. Thanks.

Andrew Bower

Originally posted by Digidesign:
If you sent an email that was not answered for a week, that would be by far more of an exception than the rule. We're certainly sorry to hear about that in your case, but I don't want other people to think that is at all normal.

All Customer Service and Tech Support Request email is brought in every morning of the workweek, and converted into the database. With very few exceptions the replies go out that night or the next. (not including weekends)

That is why we always recommend calling if you need immediate help.

If an email requires checking with other departments or companies, then occassionally that will cause a reply to take longer. We have exactly 5 unanswered emails in the database currently, waiting for internal answers before replying. (and we answer thousands every month) The oldest is from 5 days ago.

Otherwise, the process takes 2-3 business days due to the importing into the database and exporting the finished replies to the mail servers.

Just had to stand up for the folks that handle our email, because I think they do a fantastic job. [img]images/icons/smile.gif[/img]

<font size="2" face="Verdana, Arial">

[Avid]

Andrew,
We do apologize that you didn't receive a reply to your email, not sure why they didn't point you in the right direction. You needed to contact Tech Support instead of the Presales department, which is the ProdInfo email address. You may have been emailing or calling Presales/ProdInfo prior to your purchase, and still had that email address. Once you own the product, you need to contact tech support for technical assistance. I can see where you might use the prodinfo address since it mentions asking them about compatibility. But that would have to do with Digi products pre-purchase rather than third-party compatiblity.

Third-party compatiblity would be answered by the third-party company, in this case Antares: www.antarestech.com
Autotune is not yet compatible with Pro Tools LE: "We're nearing completion of a version of Auto-Tune 3 for Digidesign's RTAS format for PC. Auto-Tune 3 RTAS PC will bring all the power of Auto-Tune pitch correction to users of 001 and Mbox systems on PC compatible computers. Check back over the next few weeks for announcement of its availability."

We do have a Plug-In Finder linked from the Support/Compatibility pages and the Products section. The Windows XP information needs to be updated for the Digi 001, though, as I see that the Waves plug-ins are not listed as XP compatible.

But once you ran into problems with an incompatible plug-in, what you needed in this case was Tech Support for technical problems with your Digi 001 system.

I still think that anything that causes a major problem that renders your system unusable would be better handled by phone, but email support is available.

Digi Technical Support by email is accessed through the Technical Support Request form:
www.digidesign.com/tsr

linked from the About Us section:
www.digidesign.com/contact
and the Support section:
www.digidesign.com/support

I can certainly understand your frustration with the major problems you had, and the lack of a response. Once you do get to Tech Support through the different options available, though, I think you'll find that Digi tech support is among the best in the business.

Regards,
Bruce Paine
Digi CS Web Admin

[Andrew B]

Thanks for the feedback Bruce! The problem happened at about 2am (of course) so I couldn't really call anyone. I did get a response from ANTARES a few days later so at least I had an idea of when the updated plug-in would be available. I actually just called Carillon the next day and they cleared everything up. I will contact tech support directly from now on. Thanks for the info!

Andrew

Originally posted by Digidesign:
Andrew,
We do apologize that you didn't receive a reply to your email, not sure why they didn't point you in the right direction. You needed to contact Tech Support instead of the Presales department, which is the ProdInfo email address. You may have been emailing or calling Presales/ProdInfo prior to your purchase, and still had that email address. Once you own the product, you need to contact tech support for technical assistance. I can see where you might use the prodinfo address since it mentions asking them about compatibility. But that would have to do with Digi products pre-purchase rather than third-party compatiblity.

Third-party compatiblity would be answered by the third-party company, in this case Antares: www.antarestech.com
Autotune is not yet compatible with Pro Tools LE: "We're nearing completion of a version of Auto-Tune 3 for Digidesign's RTAS format for PC. Auto-Tune 3 RTAS PC will bring all the power of Auto-Tune pitch correction to users of 001 and Mbox systems on PC compatible computers. Check back over the next few weeks for announcement of its availability."

We do have a Plug-In Finder linked from the Support/Compatibility pages and the Products section. The Windows XP information needs to be updated for the Digi 001, though, as I see that the Waves plug-ins are not listed as XP compatible.

But once you ran into problems with an incompatible plug-in, what you needed in this case was Tech Support for technical problems with your Digi 001 system.

I still think that anything that causes a major problem that renders your system unusable would be better handled by phone, but email support is available.

Digi Technical Support by email is accessed through the Technical Support Request form:
www.digidesign.com/tsr

linked from the About Us section:
www.digidesign.com/contact
and the Support section:
www.digidesign.com/support

I can certainly understand your frustration with the major problems you had, and the lack of a response. Once you do get to Tech Support through the different options available, though, I think you'll find that Digi tech support is among the best in the business.

Regards,
Bruce Paine
Digi CS Web Admin

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