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  #1  
Old 11-02-2016, 03:26 PM
K1ng1 K1ng1 is offline
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Default Avid scorch store unavailable

I cannot make in app purchases from the store. I get the message: store is u available downloading new community content. Can anyone advise me whether I will lose my paid scores if I reinstall the app ? I do not want to risk losing my music.
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  #2  
Old 11-03-2016, 12:48 AM
DaveJedi DaveJedi is offline
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Default Re: Avid scorch store unavailable

Quote:
Originally Posted by K1ng1 View Post
I cannot make in app purchases from the store. I get the message: store is u available downloading new community content. Can anyone advise me whether I will lose my paid scores if I reinstall the app ? I do not want to risk losing my music.
I have the same issue using Scorch app on an iPad mini 2 with iOS 10.0.2. From other threads the problems seems to date back to 2011. I have previously been able to download some of the free music sheets but have not used the app for some while. I noticed in another thread that someone reinstalled the app and lost all his music. I think direct contact with the tech support team is the way forward.
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  #3  
Old 11-03-2016, 02:19 PM
K1ng1 K1ng1 is offline
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Default Re: Avid scorch store unavailable

Thanks davejedi
Have made contact with support but awaiting a response😕
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  #4  
Old 11-04-2016, 07:48 PM
JohnWT JohnWT is offline
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Default Re: Avid scorch store unavailable

Same problem here Store unavailable for several days now.

King1 how did you contact support - they seem to be invisible to me (as well as silent on this forum?)
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  #5  
Old 11-06-2016, 07:38 PM
JohnWT JohnWT is offline
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Default Re: Avid scorch store unavailable

Avid Scorch Store still "unavailable - loading new community content". What does this mean? Is it a problem at my end or is there a glitch in the system? It's been a week now.

How do you contact tech support? Do you have to buy a ticket?

Thanks
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  #6  
Old 11-08-2016, 04:42 PM
JohnWT JohnWT is offline
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Default Re: Avid scorch store unavailable

Hi. Me again. This all seems to be something of a dead end. Is Avid Scorch for iPad still a supported product? I can't seem to find any way of getting past Avid's other products to register this problem?

Is everyone else still able to access the scorch store? Or is no-one using this any more?
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  #7  
Old 11-12-2016, 10:40 PM
K1ng1 K1ng1 is offline
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Default Re: Avid scorch store unavailable

Hi
I contacted Sibelius customer support and did get a response...as before they have detected some security issue with hacking and have temporarily pulled the store. They advised me to wait🙄 Whilst they attempted a fix. Hope this helps
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  #8  
Old 11-16-2016, 10:59 PM
K1ng1 K1ng1 is offline
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Default Re: Avid scorch store unavailable

Hi John WT
I thought I'd let you know that the scorch store is up again. I received another email indicating that they were still working on it
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