ilok License Manager & HD11 Upgrade confusion

[simontheoracle]

Originally Posted by Bruce Paine

Check your iLok License Manager now, you should be able to put your PTHD 11 bundle on your iLok 2.

Thanks Bruce; much appreciated. I have seen your email. I'll report back on how I get on.

Kind Regards

Simon

[simontheoracle]

Hi Bruce

The iLok issue is now resolved and I have managed to successfully activate my PT HD11 Bundle in ILM. Thank you very much for that. However, now I have issues when trying to load PT HD11.

I get a couple of error messages. The first is:

'Could not create the TCE plug-in's factory default file because a AAE error was encountered. AAE error 0 was encountered.'

I clicked ok and then I got a 2nd error message:

'Could not create a new document because Assertion in "/Volumes/Development/124699/ProTools/DFW/MacBuild/../Views/UMenu.MacOS.mm", line 1547.'

I have a Pro Tools HD Native PCIE set up on a 6 Core 2010 Mac Pro running OSX 10.8.5.

Can you please advise what the problem is? Or can anyone else chime in?

Thanks very much.

[simontheoracle]

It's ok. All sorted. I just had to hold down the N key whilst launching Pro Tools and set my playback engine.

Phew, now happy again.

Bruce, thank you for sorting out my ilok issue; much appreciated.