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  #51  
Old 05-24-2022, 02:50 PM
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Default Re: "Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [PT-286566]

Quote:
Originally Posted by thin ice View Post
But I didn't want to uninstall it; just not launch at start up and run in the background all the time.
I'm no expert, but I've removed files from the main library folders - launchagents, lauchdeamons, to stop processes from launching at startup. Like adobe stuff.
You should also use Activity Monitor to see what processes are running, and easily check what happens if you quit it.
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  #52  
Old 05-25-2022, 03:36 AM
RobertDorn RobertDorn is offline
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Default Re: "Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [PT-286566]

had this same issue and was in touch with pace support about it. Indeed unchecking the install apps silently in Avid Link resolved the issue of Pro Tools not recognizing its license / plugins not seeing my iLok during a pro tools session anymore.
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  #53  
Old 05-25-2022, 08:30 AM
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Default Re: "Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [PT-286566]

I reported about this happening to me, two times, a few weeks ago. Then it didn't happen again for a couple of weeks, so I reported back in that same thread that it must have been something else that had happened to me, as all the others with the issue had upgraded to 2022.4. I've been on 2020.12 for a long time.

I have PT running most of the time, and I almost never shut the mac down. I'd been away for a couple of hours and returned to the 'insert your iLok or save and quit' error. I hit save and quit, PT saves and freezes on the 'file catalog' thing (?) and has to be force quit.

I check ILM, version 5.5.2 GM, and ilok cloud session is closed. I have no licenses in ilok cloud. I open a cloud session to see details, and it's in managed mode. I close ilok cloud session, open the same PT session, and it runs like nothing had ever happened.

Skjermbilde 2022-05-25 kl. 16.15.47.jpg
Skjermbilde 2022-05-25 kl. 16.16.03.jpg
Skjermbilde 2022-05-25 kl. 16.16.23.jpg
Skjermbilde 2022-05-25 kl. 16.17.32.jpg
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  #54  
Old 05-25-2022, 08:36 AM
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Ben Jenssen Ben Jenssen is offline
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Default Re: "Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [PT-286566]

I reported about this happening to me, two times, a few weeks ago. Then it didn't happen again for a couple of weeks, so I reported back in that same thread that it must have been something else that had happened to me, as all the others with the issue had upgraded to 2022.4. I've been on 2020.12 for a long time.

I have PT running most of the time, and I almost never shut the mac down. I'd been away for a couple of hours and returned to the 'insert your iLok or save and quit' error. I hit save and quit, PT saves and freezes on the 'file catalog' thing (?) and has to be force quit.

I check ILM, version 5.5.2 GM, and ilok cloud session is closed. I have no licenses in ilok cloud. I open a cloud session to see details, and it's in managed mode. I close ilok cloud session, open the same PT session, and it runs like nothing had ever happened.

Attachment 15932
Attachment 15933
Attachment 15934
Attachment 15935
These regular mac screenshots are behaving strangely, for some reason. Here on firefox at least. Hovering over, the screen turns black, but if I scroll, I can see the thread above and under the black part.
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  #55  
Old 05-25-2022, 05:24 PM
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Default Re: "Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [PT-286566]

We identified an issue with the Falcon installer - running that interrupts iLok which then causes Pro Tools to lose touch with its license on an iLok USB Key. Falcon can be installed by Avid Link, so having Link's Install Options enabled can trigger this. (We added plug-in install with PT running back in v12.2 and all the Avid plug-ins work for that, but there are some third party plug-ins that need to restart iLok as part of their installation.) We should be pushing a fix in Avid Link this week, but until then... disable "Install Apps silently" in Avid Link's Preferences -or- quit Avid Link while running Pro Tools.
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  #56  
Old 05-27-2022, 06:49 AM
quicksticks4 quicksticks4 is offline
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Default Re: "Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [PT-286566]

Is the 2022.5 update that just pushed solving this issue?
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  #57  
Old 05-27-2022, 09:05 AM
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Default Re: "Error, missing PACE authorization" with PT 2022.4 and iLok USB Key [PT-286566]

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Originally Posted by quicksticks4 View Post
Is the 2022.5 update that just pushed solving this issue?
No, it's a resource file that we pushed separate from the update.
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