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Old 08-29-2013, 09:13 AM
camquintero camquintero is offline
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Default Complete Production Toolkit license surrender issue

Hello everybody,

I recently bought the Pro Tools 11 box, with the iLok 2.

I tried to install it but I got the following message from the iLok License Manager:

One or more licenses to surrender cannot be found in your account.

According to that, I thought this was an issue related to iLok, so I contacted them. Here's what they replyed:

"This bundle requires the surrender of a Complete Production Toolkit license. You do not have this license in your account. You will want to contact Avid as they are the only ones who can change their surrender terms"

I believe I should only have a single license for the Pro Tools 11, and not the complete bundle, that includes licenses for Pro Tools 10, 10 HD, 11 and 11 HD as a locked group. The iLok license manager don't let me unlock the group or activate just the Pro Tools 11 license.

Does anybody has the same issue with the surrender of the Pro Tools 11 license? Would you please help me out? I'll be more than glad to have this inconvenient resolved as soon as possible as I need to get the software running at the studio.

Thank you very much!

Camilo Quintero
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Old 08-29-2013, 01:35 PM
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joachim joachim is offline
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Default Re: Complete Production Toolkit license surrender issue

What "box" did you EXACTLY buy ?
What was your PT version before you bought that one ?
Do you own the CPTK ?
Did you maybe buy the "Pro Tools HD 11 Exchange from Pro Tools 9/10 Bundle +CPTK" ?
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Old 08-29-2013, 02:13 PM
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albee1952 albee1952 is offline
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Default Re: Complete Production Toolkit license surrender issue

I also suspect you bought the 11HD upgrade, which requires either 10HD or CPTK2. BTW, all the 11 iLok licenses include 10 as well(so you can work with current RTAS plugins).
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Old 08-29-2013, 05:43 PM
sunburst79 sunburst79 is offline
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Default Re: Complete Production Toolkit license surrender issue

Quote:
Originally Posted by albee1952 View Post
I also suspect you bought the 11HD upgrade, which requires either 10HD or CPTK2. BTW, all the 11 iLok licenses include 10 as well(so you can work with current RTAS plugins).
That's what it sounds like.
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