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  #1  
Old 12-03-2017, 12:38 PM
NK94 NK94 is offline
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Default Upgrade plan expired

Hi all,

The other day, it appeared that I'm running a version of Pro Tools that is too old for my operating system (high sierra).
I went into avid.com to download PT 12.8.2, but then I discovered that my annual upgrade plan was expired because my payment information was out-of-date.
I updated the information but I still can't find a newer version than 12.7.1 among my download links under "My products and subscriptions".
Maybe I need to manually renew the plan?
I checked on options for that and then I saw that a plan now will cost around €270/year.
Since I only paid €89/year before, I wonder if this is correct or if I'm doing something wrong here.

Thanks in advance for your help!

Best,
Niklas
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  #2  
Old 12-03-2017, 02:10 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Upgrade plan expired

As you let your plan lapse the reinstatement is €270 and after a year it will be €90+ whatever the conversion plus tax will be in SEK.

If you want any version over the 12.7 version you need to renew and pay the 270 euro.
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Old 12-04-2017, 04:57 AM
NK94 NK94 is offline
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Default Re: Upgrade plan expired

Hi and thank you for your information!

Best,
Niklas
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  #4  
Old 12-04-2017, 06:11 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Upgrade plan expired

Quote:
Originally Posted by NK94 View Post
Hi and thank you for your information!

Best,
Niklas
How long time lapsed between you paid and when you stopped? If 30days or less I think there is a grace period so if it was no more than 30 days you might be eligeble for the €90 option.
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  #5  
Old 12-04-2017, 12:25 PM
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jeffro jeffro is offline
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Default Re: Upgrade plan expired

Quote:
Originally Posted by NK94 View Post
...I discovered that my annual upgrade plan was expired because my payment information was out-of-date.
I updated the information but I still can't find a newer version than 12.7.1 among my download links under "My products and subscriptions".
...
The second entry under Annual Upgrade Plan for Pro Tools (Reinstatement) in my.avid.com/products includes installers for Pro Tools 12.8.2, and your Pro Tools Perpetual Bundle (with 10/11/12) in iLok License Manager shows a Release Limit that matches the end date of your Upgrade Plan. All good?
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