Lost MP9 disc

[Hamlet]

I lost my installation disc for Pro tools M-powered 9, Could someone please inform me on how to replace this disc or where I can find a download? thank you

[JoelG]

If you registered it, I think you should be able to download it from the AVID download center:http://www.avid.com/US/support/downloads

Joel

[Hamlet]

Thanks for the response Joel. I have registered it but pro tools doesn't appear on that downloads page

it also says

A list of product lines to which you are entitled is presented below. To view the products available to you, select a product line below. If you beleive you are entitled to additional product lines, please follow the instructions here www.avid.com/downloadhelp.

I clicked that link, then one for "audio customers" There doesn't seem to be any support for my country there so I'm going to try emailing the UK at [email protected]

[Hamlet]

Ok, that was no help either, I have tried emailing [email protected]
and I am still waiting on a reply.

[YYR123]

So one question - did you register the product?

B/c Joel is right you should be able to download it right now if you did register

I just checked the avid store and they are not selling replacement disks for MP9

Anyway if u can't log into ur account you might try eBay

[marianna]

If you bought on the store then you should be able to enter your My Account at account.avid.com and snag it. Email me off forum and I can check for you.
Marianna

[Hamlet]

Originally Posted by YYR123

So one question - did you register the product?

B/c Joel is right you should be able to download it right now if you did register

I just checked the avid store and they are not selling replacement disks for MP9

Anyway if u can't log into ur account you might try eBay

I can log in. I entered the details printed on the yellow card the came with my MP9 on this page

http://www.avid.com/US/support/register/audio

and it says it's registered, I double checked it.

This is what's displayed on the download center for me



unless, pro tools is listed under a different name?

[sunburst79]

This may or may not apply. Have you tried scrolling W A Y down the page? When I went looking for my stuff I had to scroll way down.

[marianna]

Hamlet -

That is the Pro Video Download Center you are accessing. Bruce also checked and you bought a boxed version and not a store download. So... No download would be in your avid account.

You need to contact Avid Support to have them send them a download link. PT LE and HD customers can order a replacement DVD on the Avid store, but not M-Powered.

Marianna

[Hamlet]

Originally Posted by marianna

Hamlet -

That is the Pro Video Download Center you are accessing. Bruce also checked and you bought a boxed version and not a store download. So... No download would be in your avid account.

You need to contact Avid Support to have them send them a download link. PT LE and HD customers can order a replacement DVD on the Avid store, but not M-Powered.

Marianna

Thank you for your help Marianna.

Does this mean I have to spend €36.00 to buy a support code?