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Renewed my Pro Tools License - missing in iLok
Hi,
I have renewed my Pro Tools Upgrade Plan on 30.11.2017 and I can open it just fine. BUT the renewed license is missing from my iLok Account. This has not been a problem until now, the Space Plugin from Avid hat an Update and does now check with iLok. Since there is no current license for Pro Tools on my iLok the Plugin tells me it has expired and I cannot use it. How do I get my current Pro Tools Licence to transfer its "currentness" to the iLok. It does state on my Avid Master Account "expires on Dec 01,2018" same on my App Manager. My iLok Account is Linked with my Avid Master Account (I know that because it says "Linked" on the Masters Page) I have the current version of iLok License Manager (checked under "check for updates" it says "iLok License Manager 4.0.3.74) and I have klicked "Refresh Subscription" under the "Licenses" Tab - where it promptly finds the expired "Pro Tools Plan" having done so 2.12.2017, with the headline "Renewal is pending for the following licenses:" There is also a Tab here to manually type in a license "Redeem Activation Code". So if somebody knows where I can find the Code for my Subscription renewal I would gladly type it into this little box and help iLok, helping me. in wild anticipation, Kazther |
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