AAE error -9173 stronger than ever on PT 12.5

[mrtomcat]

Originally Posted by Goombot

This is the only correct response. 67 pages of workarounds that you'll waste all day with that do nothing. It's in the code and Avid is doing nothing about it. It should be class action time soon quite honestly.

agreed

[risey]

I keep hearing this could be linked to a rouge 3rd partie plugin which could be true, so why not during a crash report have a system in place that Avid also gathers info on the plugins used in session, then cross reference that with other crash reports with the same error and see if there is a commonality between the plugins used and work backwards from there.
Dam... I should be on the Avid committee board.... lol

[Burbree]

Originally Posted by risey

I keep hearing this could be linked to a rouge 3rd partie plugin which could be true, so why not during a crash report have a system in place that Avid also gathers info on the plugins used in session, then cross reference that with other crash reports with the same error and see if there is a commonality between the plugins used and work backwards from there.
Dam... I should be on the Avid committee board.... lol

Thats what the dlog files do.. apparently

[Shatzer]

Originally Posted by risey

I keep hearing this could be linked to a rouge 3rd partie plugin which could be true, so why not during a crash report have a system in place that Avid also gathers info on the plugins used in session, then cross reference that with other crash reports with the same error and see if there is a commonality between the plugins used and work backwards from there.
Dam... I should be on the Avid committee board.... lol

It is not linked to a plugin. As I said before I removed all plugins including the Avid ones on 3 different computers and they all get this error past 12.4.

[TOM@METRO]

Originally Posted by Shatzer

It is not linked to a plugin. As I said before I removed all plugins including the Avid ones on 3 different computers and they all get this error past 12.4.

I see this as well. The solution... 12.4.

[YYR123]

What was different on 12.4?

Was 12.4 pre cloud colab?

[TOM@METRO]

Originally Posted by YYR123

What was different on 12.4?

Was 12.4 pre cloud colab?

Yes.

[K Roche]

I would go back to 12.4 except then HD core audio wont play third party. Or can I run 12.4 with 12.6.1 drivers ?
So what about removing Cloud Colab and what is the step by step, to do so ? Thanks , Kev

[TOM@METRO]

I can only speak from my personal experience. And keep in mind that I'm running on Windows 10 (latest build).

I have tried uninstalling Cloud services on more recent builds. And while it does help here with stability, it is not near as stable as running 12.4. This is mostly in regard to 917x errors and general freezes and crashes.

Every rig and workflow can offer different results, so when trying different Pro Tools builds, please remember to save an image or clone of whatever you have now. Keep it easy to return to where you are in the event you encounter issues.

And... if you have a need for Collaboration, 12.4 is not for you.

[ThisisPC]

I recently, dare-I-say, upgraded our Pro Tools system at our studio and have been running into 9171 errors. I spent an hour and a half with Avid on remote desktop today trying to figure it out and had them stumped. We did pretty much every imaginable troubleshooting scenario mentioned here and elsewhere. We can say at this point that it is not the computer's processing at fault since we used the "built-in audio" as the Playback Engine and couldn't produce any errors. It must be something within the HDX chain causing the issue. We concluded our troubleshooting day by having me email them .dlog files and my computer's system report to see if someone higher in command can figure it out. I will keep you posted. My only work around at this point is to suppress errors in the Playback Engine. What a pain and embarrassing around clients...

2014 Mac Mini, OSX 10.12.2, Pro Tools HD 12.7, HDX card, Avid I/O