HD Native on Win7 - 9094 & 9129 errors

[stardancer]

Was just wondering if anyone's using the HD Native card on Win7/64 running PT 8.5 HD and is also experiencing a slew of 9094 and 9129 errors during routine playback and recording? The error text (the same for both errors) suggests a conflict between audio processing and other CPU tasks, for which I've not been able to establish any reasonable link.

A Sandra report is on its way, as soon as I get a chance to transfer the software over to the dedicated studio computer. In the meantime I thought I'd get a jump on the problem with this simple post.

Here's what's been tried so far; some have resulted in an increase in "up" time between failures (could be just a coincidence, as there seems to be no rhyme or reason concerning the frequency of these errors . . . sometimes a song will play through several times in a row with no problems; other times it'll be several stoppages per pass):

Avid's Windows 7 Optimization Guide;
Disabling external F/W devices (used for back-up Glyph drives);
Playback/record while "zoomed out" in edit window (seems to mitigate the problem, but only for so long);
Disabling external USB hard drive (used for misc non-PT data storage);
Checked all cables to Big Ben word clock, and switched to internal clock (with no positive result);
Manipulated and experimented with just about all possible combination of settings in the H/W buffers and DAE dialog (setting the DAE cache to minimum seems to slow down the frequency of the errors);
Have been monitoring system usage both in PT and from within the Windows environment during sessions . . . have noticed no "spikes" in CPU loading at or near error event;
Disabled auto-back-up of session files (with no effect).

There's probably more stuff to list, but the above actions are what come immediately to mind (which is fried, by the way, having been distracted/frustrated by this $20K+ doorstop for the last couple of weeks!).

Also, the computer is NOT connected to a network, the internet, etc, or used for other mundane tasks . . . it is a stand-alone, dedicated machine used strictly for PT purposes.

As mentioned above, a Sandra report will follow shortly. In the meantime any ideas/personal experiences/suggested fixes anyone can come up with will be greatly appreciated.

Cheers!

[sunburst79]

Try disabling speedstep and locking the CPU multiplier in the BIOS.

Download CPUz to check the CPU and RAM settingsfrom inside of Windows.

[stardancer]

Originally Posted by sunburst79

Try disabling speedstep and locking the CPU multiplier in the BIOS.

Download CPUz to check the CPU and RAM settingsfrom inside of Windows.

Hi, Hobo Wan Kenobi
Thanks for the quick reply to my post.
Have just been to the BIOS and noticed that the speedstep feature was already disabled; was not able to locate any reference to the CPU multiplier . . . might it be hiding in there somewhere under a different name?
Other life-demands have delayed my looking for and downloading CPUz . . . will get to it shortly.
Thanks again.

[filosofem]

Legacy Blue I/O or Avid HD I/O? Session Sample Rate? Playback Engine H/W Buffer Size? Processors - Max minus one or two?

[stardancer]

Originally Posted by filosofem

Legacy Blue I/O or Avid HD I/O? Session Sample Rate? Playback Engine H/W Buffer Size? Processors - Max minus one or two?

Hi, Aaron
The new Avid HD I/O 16x16 analog
Session sample rate: 88.2
Playback engine usually at 1024, with a bump to 2048 when the error message suggests to increase buffer size.
Not sure how to answer the processors question. How would I establish that?

Thanks

Deep Cover Productions

[filosofem]

Playback Engine - Host Processors Screen Capture. CPU Usage Limit: 99%. I run a legacy 96i at 44.1k and do not suffer -909x playback errors however at 96k that is a different story. It is my understanding that the optimum configuration is 96k when running Native Card and Avid I/O. Is this the case?

[quietP4]

Usually, the 909x stuff is due to conflicts with other device drivers and/or power management stuff in the BIOS (or OS) that monkeys with the CPU clocking. Sometimes, upgrading the BIOS itself will help.

In BIOS under the Advanced settings, try also disabling C1E halt states, Intel C-State Tech, and Intel Turbo Boost.

Assuming this is the "vanilla" P6T mobo, there are two possible x16 slots you can use -- the second blue slot, which is x16 electrical, and the white x16x4 electrical. Try swapping the card from whichever slot it's currently in to the other and see if that helps.

Try a different gfx driver version.

Try a different RealTek LAN driver version (14.2.0.5 or later).

You may need to go piece-meal through some of the built-in devices and disable them one at a time to identify any interrupt or driver conflicts. Often just disabling in Device Manager will handle it, but sometimes you need to go into the BIOS and do it.

The manual has an interrupt table, so you should probably be able to map out the potential conflicts.

Make sure you're running the High Performance power plan.

Best,

--Steve

[adassumpcao]

I'm also having this problem!!!

Any news or updates relating this issue?

[adassumpcao]

While I'm playing a session I recurrently receive the -9129 error!

"Audio processing could not complete due to conflicts with other CPU tasks or a potential clocking issue. If this occurs often, verify your sync cables or try changing the HW Buffer Size setting in the Playback Engine dialog. In most cases a larger HW buffer size will prevent the problem. (-9129)"

I have a Win 7 PC with 6GB of ram, and Q6600 intel quad core CPU, pretty standard and stable. I also have an UAD Quad card.

Also I have a simple NVIDIA 7200 GS graphic card, shouldn't be an issue.

I've disabled every unneeded peripherals at the BIOS, and CPU stepping, low power consumption, and so ...

I've also removed any unneeded services on Windows 7.

What can I say/do more? I'm not buying a Mac since I see Mac users are also suffering with this problem!

Help please! :)

[filosofem]

Drivers and Utilities. After you install Windows 7 what drivers do you install?