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  #1  
Old 06-19-2017, 07:37 AM
funlamb funlamb is offline
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Join Date: Jun 2017
Location: Los Angeles
Posts: 2
Default PT First Crashes on open

I have reinstalled and restarted several times.

I have also reinstalled the Focusrite software.

I am using a Focusrite Scarlett Solo.

Here is my Sandra Report:

SiSoftware Sandra

ID
Host Name : Name-pc
Workgroup : WORKGROUP

Computer
Model : ASUS All Series ASUS MB
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS B85M-E
Serial Number : 1309155********
BIOS : AMI (OEM) 0601 08/22/2013
Intel vPro : 9.00.02.1345
Total Memory : 12GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (4C 8T 3.89GHz, 3.9GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150

Chipset
Memory Controller : ASUS Core (Haswell) DRAM Controller 100MHz, 2x 6GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : Crucial BLS8G3D1609DS1S00 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 4-39-12-6)
Memory Module : Corsair CM3X2G1600C8D 2GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CM3X2G1600C8D 2GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)

Video System
Monitor/Panel : ACI ASUS VW224
(1680x1050, 22.0")
Monitor/Panel : Dell Computer DELL U2410
(1920x1200, 24.0")
Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.2 1.16GHz/1.5GHz, 1.8MB L2, 4GB 7GHz 256-bit, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.2 1.16GHz/1.5GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit, PCIe 3.00 x16)

Graphics Processor
CUDA GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.16GHz/1.5GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
OpenCL GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.16GHz/1.5GHz, 208kB L2, 4GB 6GHz/7GHz 256-bit)
Compute Shader Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.16GHz/1.5GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
OpenGL Processor : GeForce GTX 970/PCIe/SSE2 (4GB)
OpenGL Processor : GeForce GTX 970/PCIe/SSE2 (4GB)

Storage Devices
WDC WD10EZEX-00KUWA0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (E:)
Samsung SSD 840 PRO Series (128GB, SATA600, SSD) : 119GB (C:)
Samsung SSD 840 EVO 120GB (120GB, SATA600, SSD, OPAL) : 112GB (D:)
Seagate ST3320820AS (320.1GB, SATA300, 3.5", 8MB Cache) : 298GB (F:)
Samsung SSD 840 Series (120GB, SATA300/600, SSD) : 112GB (G:)
SanDisk pSSD (62.7GB, USB3/SATA300/600, 1.8", SSD) : 58GB (H:)
Ultra HS-SD/MMC (USB2/NVMe) : N/A (I:)
HL-DT-ST DVDRAM GH24NSB0 (SATA150, DVD+-RW, CD-RW) : N/A (A:)

Logical Storage Devices
MainFiles (E:) : 932GB (NTFS, 4kB) @ WDC WD10EZEX-00KUWA0 (1TB, SATA600, 3.5", 7200rpm)
System Reserved : 350MB (NTFS, 4kB) @ Samsung SSD 840 PRO Series (128GB, SATA600, SSD)
Apps SSD (D:) : 112GB (NTFS, 4kB) @ Samsung SSD 840 EVO 120GB (120GB, SATA600, SSD, OPAL)
Back Up Drive (F:) : 298GB (NTFS, 4kB) @ Seagate ST3320820AS (320.1GB, SATA300, 3.5", 8MB Cache)
Steam Games SSD (G:) : 112GB (NTFS, 4kB) @ Samsung SSD 840 Series (120GB, SATA300/600, SSD)
Removable Drive (H:) : 58GB (FAT32, 16kB) @ SanDisk pSSD (62.7GB, USB3/SATA300/600, 1.8", SSD)
Local Disk SSD (C:) : 119GB (NTFS, 4kB) @ Samsung SSD 840 PRO Series (128GB, SATA600, SSD)
Removable Drive (I:) : N/A @ Ultra HS-SD/MMC (USB2/NVMe)
Optical Drive (A:) : N/A @ HL-DT-ST DVDRAM GH24NSB0 (SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : ASUS Lynx Point LPC Controller
Audio Device : ASUS Lynx Point HD Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Device : EVGA GM204 High Definition Audio Controller
Audio Codec : nVidia nForce4 Intel Edition CPU to PCI Bridge
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : ASUS Lynx Point 6-Port SATA AHCI Controller
USB Controller 1 : ASUS Lynx Point USB xHCI Host Controller
USB Controller 2 : ASUS Lynx Point USB Enhanced Host Controller #2
USB Controller 3 : ASUS Lynx Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Brother HL-L2380DW series (600x600)
Printer : Brother HL-L2380DW series (600x600)

Scanners and Cameras
Scanner : Microsoft Brother HL-L2380DW series [30055c6cd64f] (Scanner, USB)
Scanner : Brother HL-L2380DW LAN (Scanner, 600x2400, USB)

Peripherals
Media Player : SanDisk Extreme (58.41GB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Wireless Adapter : TP-LINK Wireless USB Adapter (802.11n (HT), AES-CCMP, 300Mbps)

Operating System
Windows System : Microsoft Windows 8.1 Professional 6.03.9600
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
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  #2  
Old 06-19-2017, 09:29 AM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is offline
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Location: Worldwide
Posts: 33,381
Default Re: PT First Crashes on open

Quote:
Originally Posted by funlamb View Post
I have reinstalled and restarted several times.

I have also reinstalled the Focusrite software.

I am using a Focusrite Scarlett Solo.

Here is my Sandra Report:

SiSoftware Sandra

ID
Host Name : Name-pc
Workgroup : WORKGROUP

Computer
Model : ASUS All Series ASUS MB
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS B85M-E
Serial Number : 1309155********
BIOS : AMI (OEM) 0601 08/22/2013
Intel vPro : 9.00.02.1345
Total Memory : 12GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (4C 8T 3.89GHz, 3.9GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150
.

Are there any error messages that appear before the crash?

-Tope
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  #3  
Old 06-19-2017, 09:45 AM
funlamb funlamb is offline
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Join Date: Jun 2017
Location: Los Angeles
Posts: 2
Default Re: PT First Crashes on open

Nope. No error messages. I didn't even get a bug report this time.

This time it stopped at installing plugins. I haven't installed any, I don't even know how.
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  #4  
Old 06-20-2017, 11:10 AM
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Benoni Benoni is offline
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Posts: 9,126
Default Re: PT First Crashes on open

Did you install the driver for the interface?

https://us.focusrite.com/downloads?p...=Scarlett+Solo
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