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Old 04-02-2017, 05:40 AM
Nei Nei is offline
Join Date: Feb 2017
Location: Finland
Posts: 3
Default Pro Tools Duet by Apogee does not wake up after sleep

I have a newly purchased "Pro Tools Duet by Apogee"-interface. It is connected on iMac (late 2009), macOS Sierra 10.12.3. I have installed the "PT I/O Control Panel"-software which functions normally.

The interface functions normally, except when I put the computer to sleep. When I return the computer from sleep, all visual indicators of the interface remain blank. The round volume-knob still modifies the volume, and pressing the knob still selects between the channels (in1, in2, out1-2, out phones). However, there is not visual indicator of any of this taking place, so I never know which channel/parameter I am adjusting. Only the one indicator that was active before sleep mode is lit (f.ex. phones), and it remains unresponsive. Working is not possible with the device on this mode.

The only way to fix the problem is to disconnect and re-connect the usb from the computer, which is highly undesirable in terms of optimizing workflow. I need to do this procedure several times a day, all the while making sure my active speakers are off/on. I made the purchase of this interface to optimize my workflow, so this is just ridiculous. Some of my collaborators don't have the same issue, so I am hoping there is something I could do to fix it.

Apogee suggested NVRAM reset of my Mac (https://support.apple.com/en-us/HT204063). I did it, and it does not solve the issue. I was also given the following speculation: "If you boot your Mac with Duet connected (or Duet is left connected when your Mac goes to sleep) it can happen that Duet will not be detected normally on boot up and on the “wake” state . This is because your Mac will default to your core audio rather than your connected USB device so you may have sync issues. Normally unplugging and reconnecting your Duet's USB to your Mac will fix this."

Unfortunately, I am left with no solutions, and I can't continue working like this. Neither Apogee or Avid have offered any feasible ways to work around this ludicrous problem. And like I said, not all collaborators have the same issue, so I am hoping there is something I can do.
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Old 05-23-2017, 09:01 AM
mediabcn mediabcn is offline
Join Date: Oct 2016
Location: Barcelona
Posts: 2
Default Re: Pro Tools Duet by Apogee does not wake up after sleep

Having the same issues here... a shame for Apogee and another shame for AVID... i guess if Apogee had done that unit alone they would have done better.
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Old 05-23-2017, 10:24 AM
amagras amagras is online now
Join Date: Mar 2015
Location: Ottawa, ON
Posts: 1,440
Default Re: Pro Tools Duet by Apogee does not wake up after sleep

Avid recommends disabling sleep in the optimization guide, Google Avid optimizations for your OS
Dell XPS 8700, Core i7, 16GB RAM, Windows10 Home x64,
NI Komplete Audio 6, Pro Tools 12 (active upd plan),
Alesis M1 active 520, Sennheiser eh350

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Old 05-23-2017, 11:33 AM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 9,538
Default Re: Pro Tools Duet by Apogee does not wake up after sleep

Sleepmode or power saving modes are PT killer and should ALWAYS be off completely no matter what DAW you have or used before.
Best Regards

South Side Music Group

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