Waves tech support is stumped!

[benderbro]

O.K. Here's an appeal to anyone out there who might know what is going on here. Waves tech support is at a loss for an explanation on this. We recently bought the Waves Native Power Pack for our Audio Media III system (Pro Tools 4.3.1) that is running on a 9600/233 with an Avid system installed as well. The native Digidesign plugins in the Audiosuite menu work fine on this system. We installed Waves and find that when an audio region is processed with one of their plugins (Q10, Trueverb etc.) the region is rewritten in the edit window with the appropriate renaming of the file as is supposed to happen but there is no audible change in the audio, ie: it didn't actually process. We had someone in from Waves who actually confirmed this and noticed also that the meters were not showing any activity as they are supposed to do when processing audio. This was originally happening with Waves version 2.6. When the Waves guy who paid the house call gave up on that and loaded Waves version 2.5 it suddenly worked! I came in the next day and it was back to the same old problem. What's going on here? Is there some Avid file that is screwing this up? How many of you use a similar setup as this and have no trouble at all? Plenty, I'm sure. Please respond with an e-mail too if you're feeling generous!

Frank Egan
Sounds Easy Studios/Island Media