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  #1  
Old 08-03-2006, 12:45 PM
uno1234 uno1234 is offline
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Location: New York City
Posts: 2,459
Default Emails keep getting returned

Hi
Digidelivery LT has been working fine for 6 months, and all of a sudden every email it sends (to guest accounts or otherwise) gets returned to me.

Funny thing is, when I send a delivery to my own email address, it works ok, I receive both emails. My understanding is that even when sending a delivery to myself, the email goes out of my local network. So I don't see why deliveries to me would work.

But anyway, I can't figure it out. Every email gets returned, and it has happened with 6-7 different clients, all at different locations and on different networks. Nothing has changed in my router setup, except I opened up ports recently for Source Connect. Once I forward the returned mail to the client, the client can receive the deliveries fine. When the client sends me deliveries, the email that the server generates that gets sent to the clients also gets returned.

Any ideas? I tried rebooting the server and the router but that didn't fix it.

Thanks!
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  #2  
Old 08-03-2006, 01:56 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Emails keep getting returned

Does it indicate anywhere in the email why it's getting returned, exactly?

Who is your ISP?
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  #3  
Old 08-07-2006, 07:58 AM
uno1234 uno1234 is offline
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Default Re: Emails keep getting returned

I get the follow returned message in the email (I x'd out the name of the recipient, and wrote "[my ip address]" instead of using my IP address)

"The original message was received at Wed, 2 Aug 2006 14:40:58 -0700
from localhost.localdomain [127.0.0.1]

----- The following addresses had permanent fatal errors -----
<[email protected]>
(reason: 554 mail03.viacom.com)

----- Transcript of session follows -----
... while talking to mail.viacom.com.:
<<< 554 mail01.viacom.com
... while talking to mail1.viacom.com.:
QUIT
<<< 554 mail03.viacom.com
554 5.0.0 Service unavailable
Reporting-MTA: dns; localhost.localdomain
Received-From-MTA: DNS; localhost.localdomain
Arrival-Date: Wed, 2 Aug 2006 14:40:58 -0700

Final-Recipient: RFC822; [email protected]
Action: failed
Status: 5.5.0
Diagnostic-Code: SMTP; 554 mail03.viacom.com
Last-Attempt-Date: Wed, 2 Aug 2006 14:40:59 -0700
"

And for someone else:

The original message was received at Mon, 31 Jul 2006 10:05:58 -0700
from localhost.localdomain [127.0.0.1]

----- The following addresses had permanent fatal errors -----
<[email protected]>
(reason: 550-Message rejected because static-[my ip address].nycmny.east.verizon.net)

----- Transcript of session follows -----
... while talking to xstudios.com.:
DATA
<<< 550-Message rejected because static-[my ip address].nycmny.east.verizon.net
<<< 550-(localhost.localdomain) [[my ip address]]:33564 is blacklisted at
<<< 550 cbl.abuseat.org see Blocked - see ]http://cbl.abuseat.org/lookup.cgi?ip=[my ip address]
550 5.1.1 <[email protected]>... User unknown
<<< 503 valid RCPT command must precede DATA
Reporting-MTA: dns; localhost.localdomain
Received-From-MTA: DNS; localhost.localdomain
Arrival-Date: Mon, 31 Jul 2006 10:05:58 -0700

Final-Recipient: RFC822; [email protected]
Action: failed
Status: 5.1.1
Remote-MTA: DNS; xstudios.com
Diagnostic-Code: SMTP; 550-Message rejected because static-[my ip address].nycmny.east.verizon.net
Last-Attempt-Date: Mon, 31 Jul 2006 10:06:03 -0700
"

As far as I know nothing changed with my ISP since I started having these problems. My ISP is Verizon DSL in Manhattan.
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  #4  
Old 08-28-2006, 12:23 PM
uno1234 uno1234 is offline
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Default Re: Emails keep getting returned

Hey Digi
This is still happening. It went away for a while, and now it's happening again. Any thoughts on troubleshooting this problem?
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  #5  
Old 08-28-2006, 12:53 PM
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Avid Avid is offline
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Default Re: Emails keep getting returned

From what you wrote above, it appears that the email in at least one case is being being blocked because CBL (for Composite Blocking List) has listed your specific ISP as being blocked, and the receiver's ISP is using that listing to block your email.

According to their website, the receiver can have your ISP removed from the blocking list:

http://cbl.abuseat.org/
Quote:
There is no supporting data or "evidence" file available for any given listing, and no mechanism to ask why any given listing took place. To counteract this, there is an automated no-questions-asked removals procedure allowing any affected party to delist a specific IP address rapidly. However, delisted IPs are relisted if new evidence of spam activity is subsequently detected.

Entries automatically expire after a period of time. The approximate detection time of a specific entry can be obtained from the web interface.
Not sure how that is done, but it's probably on their FAQ page:
http://cbl.abuseat.org/faq.html
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  #6  
Old 09-12-2006, 01:43 PM
Gordon Lyon Gordon Lyon is offline
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Posts: 126
Default Re: Emails keep getting returned

BTW, the best way to avoid getting blacklisted is to edit the hostname of your system to have a registered domain name. For instructions on how to do this, see page 25 of the current Admin Guide (v2.1). You can download this from the DigiDelivery Support page at www.digidelivery.net
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