9.0.2 and updated 003 drivers, but no mbox 2 pro driver update?

[remis]

Just wondering maybe if DTS might be able to chime in here. I filed a case ages ago with tech support regarding what appear to be driver issues with the mbox 2 pro with any version of pro tools under windows 7 64bit since the first release (8.0.4). The issues are these; often, when opening a session the mbox does not seem to spring into life, the lights are on but nobody is home. The session will playback but no sound comes from the interface. I found the only way to get it to work was to open a certain session that always seemed to work off the bat. It still happens on occasion, but is a bit random. The other issue is when using the mbox as the main sound card for the computer. Sound comes out fin using itunes, windows media player etc, but if you pause the audio or video then it won't resume afterwards. I've confirmed this with other mbox 2 pro users on the forum also. But just to be clear, this Is only when using the interface outside of pro tools.

I was told by avid support that this was reproduced and would be in a future fix...but that was mid last year from memory. Any word on this? I'll post my Sandra bellow as well, for completeness




SiSoftware Sandra


Computer

Model : Gigabyte X58A-UD3R

Workgroup : WORKGROUP

Host Name : Remis-PC

User : Remis


Processor

Model : Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz

Speed : 3.8GHz

Cores per Processor : 4 Unit(s)

Threads per Core : 2 Unit(s)

Type : Quad-Core

Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing

L2 On-board Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing

L3 On-board Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 8 threads sharing


Computer

Mainboard : Gigabyte X58A-UD3R

BIOS : Award (Phoenix) FB 08/24/2010

Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus

Multi-Processor (MP) Support : No

Multi-Processor Advanced PIC (APIC) : Yes

Total Memory : 12GB DIMM DDR3


Chipset

Model : Giga-Byte X58 I/O Hub

Front Side Bus Speed : 2x 3GHz (6GHz)


Chipset

Model : Giga-Byte Core Desktop (Bloomfield) UnCore

Front Side Bus Speed : 2x 3GHz (6GHz)

Total Memory : 12GB DIMM DDR3

Channels : 3

Memory Bus Speed : 2x 825MHz (1.65GHz)


Memory Module(s)

Memory Module : Corsair CMD12GX3M6A1600C8 2GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)

Memory Module : Corsair CMD12GX3M6A1600C8 2GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)

Memory Module : Corsair CMD12GX3M6A1600C8 2GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)

Memory Module : Corsair CMD12GX3M6A1600C8 2GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)

Memory Module : Corsair CMD12GX3M6A1600C8 2GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)

Memory Module : Corsair CMD12GX3M6A1600C8 2GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-24 5-34-10-5)


Video System

Video Adapter : ATI Radeon HD 5700 Series (800 SM5.0 860MHz, 1GB DDR5 4x1.2GHz, PCIe 2.00 x16)


Graphics Processor

STREAM Processor : ATI Radeon HD 5700 Series (800SP 10C 860MHz, 1GB 4x1.2GHz)

Compute Shader Processor : ATI Radeon HD 5700 Series (800SP 860MHz, 1012MB 4x1.2GHz)


Storage Devices

WDC WD10EADS-00L5B1 (1TB, SATA, 3.5") : 932GB (E:)

WDC WD1002FAEX-00Y9A0 (1TB, SATA300, 3.5", 7200rpm, NCQ) : 932GB

WDC WD1002FAEX-00Y9A0 (1TB, SATA300, 3.5", 7200rpm, NCQ) : 932GB

WDC WD5001AALS-00LWTA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 466GB (C:) (D:)

WDC WD10EADS-00L5B1 (1TB, SATA300, 3.5", NCQ, 32MB Cache) : 932GB (H:)

HL-DT-ST DVDRAM GH22NS50 (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (I:)


Logical Storage Devices

Documents (E:) : 932GB (NTFS) @ WDC WD10EADS-00L5B1 (1TB, SATA, 3.5")

System Reserved : 100MB (NTFS)

Backups (H:) : 932GB (NTFS) @ WDC WD10EADS-00L5B1 (1TB, SATA300, 3.5", NCQ, 32MB Cache)

Hard Disk (C:) : 195GB (NTFS) @ WDC WD5001AALS-00LWTA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)

Storage (D:) : 270GB (NTFS) @ WDC WD5001AALS-00LWTA0 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)

Optical Drive (I:) : N/A @ HL-DT-ST DVDRAM GH22NS50 (SATA150, DVD+-RW, CD-RW, 2MB Cache)


Peripherals

LPC Hub Controller 1 : Giga-Byte LPC Interface Controller

LPC Legacy Controller 1 : ITE IT8720F

Audio Device : Giga-Byte HD Audio Controller

Audio Device : PC Partner EG JUNIPER XT Audio Device [Radeon HD 5700 Series]

Audio Codec : ATI (AMD) HDMI Audio

Disk Controller : Giga-Byte 6 port SATA AHCI Controller

Disk Controller : Giga-Byte 88SE9128 SATA-600 Controller

Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller

Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller

Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller

USB Controller 1 : Giga-Byte USB UHCI Controller #4

USB Controller 2 : Giga-Byte USB UHCI Controller #5

USB Controller 3 : Giga-Byte USB UHCI Controller #6

USB Controller 4 : Giga-Byte USB EHCI Controller #2

USB Controller 5 : Giga-Byte USB UHCI Controller #1

USB Controller 6 : Giga-Byte USB UHCI Controller #2

USB Controller 7 : Giga-Byte USB UHCI Controller #3

USB Controller 8 : Giga-Byte USB EHCI Controller #1

FireWire/1394 Controller 1 : Giga-Byte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller

SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus


Printers and Faxes

Printer : Microsoft XPS Document Writer (600x600, Colour)

Fax : Microsoft Shared Fax Driver (200x200)


Network Services

Network Adapter : Realtek PCIe GBE Family Controller

Wireless Adapter 1 : Broadcom 802.11n Network Adapter


Power Management

Mains (AC) Line Status : On-Line


Operating System

Windows System : Microsoft Windows 7 Ultimate 6.01.7600

Platform Compliance : x64


Windows Experience Index

Current System : 5.9

[remis]

Anyone from avid able to comment?

[remis]

Dts???

[mblanton66]

I have an 003R+ as well as an MBox 2 Pro. As I understand, you are correct. They only recently updated the drivers for the 003 family. I don't think the issues they were looking to fix applied to th MBox 2.

That said, I have not tried my MBox 2 Pro with PT 9.02 yet.

[remis]

Originally Posted by mblanton66

I have an 003R+ as well as an MBox 2 Pro. As I understand, you are correct. They only recently updated the drivers for the 003 family. I don't think the issues they were looking to fix applied to th MBox 2.

That said, I have not tried my MBox 2 Pro with PT 9.02 yet.

Thanks for your input. I've tried 9.0.2 out with my mbox 2 pro today and still the issue persists, as I assumed it would.

Sure would be great if someone from Avid would be able to drop by...

[remis]

Bump

[mblanton66]

Some shots in the dark since nobody's responding:
Does disabling any and all other audio devices on your pc (maybe through BIOS?) change this behavior?
Have you tried the legacy Windows firewire driver?
Is energy savings disabled on the firewire adapter?

That you can fix it by opening a certain session is a head scratcher.

I'll be using my MB2Pro this week with sessions I just recorded via my 003 and I'll see how it behaves. I'll try the WMP thing too. I'm running W7x64SP1.

[mblanton66]

Wierd. I was able to reproduce the WMP playback issue if I paused then minimized it. I'll try that with the 003 next time it's connected.

I spent 30 minutes or so in Protools and the MB2Pro worked fine.

I don't know ...

[remis]

Originally Posted by mblanton66

Some shots in the dark since nobody's responding:
Does disabling any and all other audio devices on your pc (maybe through BIOS?) change this behavior?
Have you tried the legacy Windows firewire driver?
Is energy savings disabled on the firewire adapter?

That you can fix it by opening a certain session is a head scratcher.

I'll be using my MB2Pro this week with sessions I just recorded via my 003 and I'll see how it behaves. I'll try the WMP thing too. I'm running W7x64SP1.

Unfortunately I'm away on site working this week, so am unable to try out your suggestions at present. I have disabled all other audio devices on my pc in the device manager, not sure if it would make a whole lot of difference doing it from the BIOS? But if you reckon it's worth a shot I may give it a whirl when I get home next week.
I don't remember using the legacy firewire driver...but will my MB2Pro actually still work using this?
I have gone through and optimized my pc according to Avids optimizations for W7, don't remember there being anything in there about disabling power saving on firewire...I didn't even know there was that option?

Originally Posted by mblanton66

Wierd. I was able to reproduce the WMP playback issue if I paused then minimized it. I'll try that with the 003 next time it's connected.

I spent 30 minutes or so in Protools and the MB2Pro worked fine.

I don't know ...

Thanks for testing that out for me. Yeah, I heard from an Avid service dude that they were able to reproduce the WMP playback issue and would be in a future fix...but I'm just wondering if there's been any progress on that or not...

Yeah, the issue with it only giving me sound when opening a specific session seems odd. When I open that session I hear a pop through my headphones and the lights flash on the MB2Pro...almost like it engages at that point, even though it's already on and can play system sounds prior to opening PT. Wierd...