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  #1  
Old 06-30-2017, 12:34 PM
MicESanzMusic MicESanzMusic is offline
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Default Can Not Log In To Application Manager

I tried logging in to the application manager and it's stuck at this screen (See Screenshot Below)

It is worth noting Pro Tools is running just fine. I've been recording and mixing and exporting the past few days without any problems despite the occasional crash at start up (I'll provide a second screenshot for that)

But yeah the application manager is unusable and stuck at authentication. To reiterate, Pro Tools itself is running just fine.
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File Type: jpg can not log in to avid application manager.jpg (18.1 KB, 0 views)
File Type: jpg startup crash.jpg (30.2 KB, 0 views)
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Macbook Pro. MacOS Sierra version 10.12.5
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Focusrite Scarlett Solo Generation 2

Pro Tools First 12.3.1
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  #2  
Old 06-30-2017, 12:53 PM
MicESanzMusic MicESanzMusic is offline
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Default Re: Can Not Log In To Application Manager

I am able to log in now. However It's been brought to my attention that Pro Tools First is on version 12.8 now and my version is 12.3.1. The application manager is not giving me an option to update Pro Tools First. How can I update it?

I've attached a screenshot.
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File Type: jpg no update available.jpg (19.9 KB, 0 views)
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Macbook Pro. MacOS Sierra version 10.12.5
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Processor: 2.7 GHz Intel Core i5
Memory: 8 GB 1867 MHz DDR3

Focusrite Scarlett Solo Generation 2

Pro Tools First 12.3.1
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  #3  
Old 06-30-2017, 01:55 PM
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jeffro jeffro is offline
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Default Re: Can Not Log In To Application Manager

I'll look into your report about Application Manager, but in the meantime you can download the Pro Tools First 12.8 installer from your Avid account > My Products
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Old 06-30-2017, 04:41 PM
MicESanzMusic MicESanzMusic is offline
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Default Re: Can Not Log In To Application Manager

Quote:
Originally Posted by jeffro View Post
I'll look into your report about Application Manager, but in the meantime you can download the Pro Tools First 12.8 installer from your Avid account > My Products
thank you!
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Macbook Pro. MacOS Sierra version 10.12.5
Retina, 13-inch, Early 2015
Processor: 2.7 GHz Intel Core i5
Memory: 8 GB 1867 MHz DDR3

Focusrite Scarlett Solo Generation 2

Pro Tools First 12.3.1
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  #5  
Old 06-30-2017, 10:27 PM
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EdgarRothermich EdgarRothermich is offline
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Default Re: Can Not Log In To Application Manager

I had the same problem. The Application wasn't doing anything, besides creating constant activities.

I also had to download the update directly from the Avid.com account page
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  #6  
Old 07-02-2017, 07:55 AM
asimmd asimmd is offline
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Default Re: Can Not Log In To Application Manager

Same here-update to 12.8 and it should be fine mine was.
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