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  #1  
Old 02-11-2013, 01:11 AM
legspinner legspinner is offline
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Join Date: Feb 2013
Location: Australia
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Default Pro tools 10 free upgrade?

Hi community,
I purchased my Pro Tools 9 in September 2012 - well after October 9 , 2011 - which entitles me to a free upgrade to Pro Tools 10.
I have registered my product , however , I did not utilise my free avid support ticket within the 60 days of registration - so Of course, I cant contact them without paying for a new support package.

My issue : I have established I qualify for the free upgrade to Pro Tools 10 - how can I achieve that now?
I have not received a download link for the free upgrade to Pro Tools 10 - after I registering my Pro Tools 9 product ?

Is there a painless way I can make this happen :)

Thanks heaps - Legspinner from Australia
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  #2  
Old 02-11-2013, 01:32 AM
falkenstam falkenstam is offline
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Join Date: Jul 2011
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Talking Re: Pro tools 10 free upgrade?

Call them!
http://www.avid.com/us/support/support-contact
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  #3  
Old 02-11-2013, 01:36 AM
legspinner legspinner is offline
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Join Date: Feb 2013
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Default Re: Pro tools 10 free upgrade?

Hi ,
Was hoping not to call them as I am in Australia.
Foreign calls are always interesting but it looks like I will have to right?

If anyone else has any idea or an alternative to calling the support department - let me know please.

Why dont they have free support for all Avid customers that have graciously handed over cash to their company? just a thought....

Legspinner from Australia
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  #4  
Old 02-11-2013, 03:26 AM
sunburst79 sunburst79 is offline
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Default Re: Pro tools 10 free upgrade?

Did you create a MyAvid account when you registered it? Did you give them the correct email and iLok account information?
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  #5  
Old 02-11-2013, 05:18 AM
musicman691 musicman691 is offline
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Default Re: Pro tools 10 free upgrade?

Registration support is free I believe. No ASC needed.
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  #6  
Old 02-11-2013, 07:43 AM
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marianna marianna is offline
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Join Date: Mar 2009
Location: Apollo Beach Florida
Posts: 140
Default Re: Pro tools 10 free upgrade?

You should be able to create a portal case here:

http://tinyurl.com/8g454hj

Get stuck, email me directly...

Marianna
marianna.montague@avid.com
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  #7  
Old 02-11-2013, 09:03 AM
nst7 nst7 is offline
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Location: Cincinnati OH
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Default Re: Pro tools 10 free upgrade?

And yes, support for Registration/Activation issues is free.
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  #8  
Old 02-11-2013, 10:09 AM
sunburst79 sunburst79 is offline
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Default Re: Pro tools 10 free upgrade?

Quote:
Originally Posted by nst7 View Post
And yes, support for Registration/Activation issues is free.
Although the call from Austrialia is probably not.
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Formerly Hobo Wan Kenobi

Core 2 Specs Page

ASUS P6T6 Revolution | i7 930 | 12GB OCZ DDR3 1600 7-7-7-20 | PTLE 10 | CPTK | 003 | Presonus D8 | 11Rack | Alesis AI3 | Presonus HP60 | Mercury + Studio Classics | Sound Toys | MasseyPack | Axiom61 | MAudio Keystation Pro 88
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  #9  
Old 02-12-2013, 07:02 PM
drumzalicious drumzalicious is offline
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Default Re: Pro tools 10 free upgrade?

Just bought an mbox 3 that came with PT8 . . . sure wish I could get a free upgrade lol.

To answer your question I'd call them.
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  #10  
Old 02-12-2013, 07:39 PM
sunburst79 sunburst79 is offline
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Default Re: Pro tools 10 free upgrade?

Quote:
Originally Posted by drumzalicious View Post
Just bought an mbox 3 that came with PT8 . . . sure wish I could get a free upgrade lol.

To answer your question I'd call them.
Have you registered it? I'm not sure what the policy is on outdated stock. Depending on where you purchased it and if they were a authorized Avid reseller you may have some options. If it was purchased at a reduced rate as a closeout or from a third party you may not.
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