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  #1  
Old 04-18-2015, 12:38 PM
Earl D Earl D is offline
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Default PT 11 won't activate

Error message says billing address confirmation failure.

Please help.

Earl
  #2  
Old 04-18-2015, 02:48 PM
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jeffro jeffro is offline
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Question Re: PT 11 won't activate

Have you tried clicking the Avid Store Shipping and Billing link in your Avid Account to update your address?
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Old 04-18-2015, 06:52 PM
Earl D Earl D is offline
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Default Re: PT 11 won't activate

Yes. that link gives the same error. My address is correct ie needs no correction.

Earl
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Old 04-18-2015, 07:56 PM
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Default Re: PT 11 won't activate

https://tools.usps.com/go/ZipLookupAction_input reports "this address wasn't found" so I'll start a support case for you.
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Old 04-19-2015, 05:34 AM
Earl D Earl D is offline
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Default Re: PT 11 won't activate

Thanks

Earl
  #6  
Old 04-20-2015, 02:20 PM
Earl D Earl D is offline
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Default Re: PT 11 won't activate

Thanks for opening a case but I thought AVID was going to fix something. What do you want me to change?????????My address is correct. If I make up an address, it still may not work so AVID can put in any address that works for them, I am just trying to bring up PT11. In addition since there is no billing going on, this makes no sense to me. If AVID addresses P T support issues this
way we are in big trouble.

Earl
  #7  
Old 04-21-2015, 03:39 PM
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Default Re: PT 11 won't activate

Please reply to the support case to continue this, thank you.
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