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  #181  
Old 06-30-2015, 12:19 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?
Quote:
Originally Posted by jonathan.osborne View Post
Hi I was never given my Pro Tools 12 educational upgrade. My Avid login email is -----

Can you please update my account? Thank you.
Hi Jonathan.osborne,

Your student upgrade is on your Avid account. Kindly login to your account and go to "Products Not Yet Downloaded"

Best Regards,

YD
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  #182  
Old 06-30-2015, 08:14 PM
travtrn travtrn is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?
Hello Tech Support. I also have 4 years free upgrades under my academic Pro Tools 10 from 2012. Avid login is [email protected]
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  #183  
Old 07-01-2015, 11:32 AM
john12ax7 john12ax7 is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?
I checked my account today and still no PT12. Please let me know what information I need to provide to get it.
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  #184  
Old 07-01-2015, 11:42 AM
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?
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Originally Posted by travtrn View Post
Hello Tech Support. I also have 4 years free upgrades under my academic Pro Tools 10 from 2012. Avid login is [email protected]
Hi travtrn,

Your Avid account has been updated. Pro tools 12 is already available on your account.

Best Regards,

YD
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  #185  
Old 07-01-2015, 11:46 AM
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?
Quote:
Originally Posted by john12ax7 View Post
I checked my account today and still no PT12. Please let me know what information I need to provide to get it.
Hi john12ax7,

Kindly check your Avid account. Your Pro tools 12 upgrade is already on it. Kindly go to "Products Not Yet downloaded"

Best Regards,

YD
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  #186  
Old 07-01-2015, 02:11 PM
john12ax7 john12ax7 is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?
Got it. Thank you.
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  #187  
Old 07-01-2015, 09:18 PM
travtrn travtrn is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?
Quote:
Originally Posted by DigiTechSupt View Post
Hi travtrn,



Your Avid account has been updated. Pro tools 12 is already available on your account.



Best Regards,



YD

Thanks!
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  #188  
Old 07-02-2015, 01:48 AM
sbaldock sbaldock is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?
Hi,

I haven't recieved the upgrade into my account either. I belive I should be eligable.

rgds
Simon
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  #189  
Old 07-02-2015, 06:35 AM
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?
Hi sbaldock,

Unfortunately, you product is not eligible for an upgrade. Student version that was purchased and activated after April 10, 2013 no longer eligible for 4 years upgrade.

Best Regards,

YD
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  #190  
Old 07-02-2015, 09:59 AM
EvilCheese EvilCheese is offline
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Default Re: Where is my Pro Tools 12 No Charge (Student/EDU) Upgrade?
Hi, I believe I am eligible for the no charge student upgrade, but have not yet received the upgrade. Thanks!
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