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Old 02-21-2012, 02:55 PM
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JCBigler JCBigler is offline
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Default Hey Avid, your support phone number doesn't work

Hey Avid, you support phone number, found on this page: 650-731-6100 doesn't work. I get a message from Verizon saying that the number is no longer in service.

Anyway, I have a problem with my PT9 install on an Mac Pro, running OSX 10.6. The registration page won't go away. it keeps asking me to register Protools, which I have already done. If I go through the registration process and fill out all of the information, then it will say that it is already registered. But then it will come back the next time I start Protools.

How do I get out of this ridiculous loops of registration errors?
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Old 02-21-2012, 03:09 PM
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Post Re: Hey Avid, your support phone number doesn't work

Thanks for reporting the phone problem, our IT group is looking into it.

Regarding the reg window, we have heard this from a few other customers so we published kb349391 which provides a workaround.
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