Upgrading from ProTools Yearly plan to ProTools | Ultimate Yearly plan

[dgdsu]

Hello everyone,

Question regarding upgrading: The AVID shop does not state clearly enough for my understanding sadly if AVID shop will refund the half of the year "overlap" when I would decide to upgrade from Pro Tools prepaid Yearly plan to the next Pro Tools | Ultimate Yearly prepaid plan now. Or if there is any upgrade coupon or % saved from the original price when I do now? All it shows is like if I would sign up as a new customer and do not state anything regarding my products I already own (MC, Pro Tools, etc). I do not want to purchase a second Pro Tools, I just would like to upgrade. (EDIT: sorry corrected the typos)

Could somebody enlight us how this works? Any advice or information would be very much appreciated.

I hope you all are well and please take care and stay safe!

[JFreak]

Hi, welcome to the community.

I think this requires some manual work. Escalating this to supermods' attention

[dgdsu]

Thanks Janne! Very much appreciated!

[DigiTechSupt]

Originally Posted by dgdsu

Thanks Janne! Very much appreciated!

Hi, sorry, can't find an Avid Account under your registered Email here in the duc.
You can file for your request at https://shop.avid.com/ccrz__CCPage?p...talReturnsForm before purchasing an Ultimate subscription.
Let me know once you've started a support case and give us the case number so I could bump it up the team.

Thank you!
Tope