Pro Tools HD 10.0.1 crash/freeze on GigaByte EX58-UD3R + W7 sp1 64bit Ultimate

[chrisdee]

Im having problems with crashes and freezes on Pro Tools HD 10.0.1.
Sometimes PT freeze for a few miliseconds/seconds, other times it crashes the computer and I have to restart.

Here is a crash report.

Problem signature:
Problem Event Name: APPCRASH
Application Name: ProTools.exe
Application Version: 10.0.1.58
Application Timestamp: 4f17cfbf
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000096
Exception Offset: 1bd1925b
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1044
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Here is the Sandra report.

SiSoftware Sandra
ID
Host Name : t2
Workgroup : WORKGROUP
Computer
Model : GigaByte EX58-UD3R
Chassis : GigaByte Desktop
Mainboard : GigaByte EX58-UD3R
BIOS : Award (OEM) FK 02/29/2012
Total Memory : 12GB DIMM DDR3
Processors
Processor : Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (4C 8T 2.67GHz, 2.13GHz IMC, 4x 256kB L2, 8MB L3)
Chipset
Memory Controller : Giga-Byte X58 I/O Hub 2x 2.4GHz (4.79GHz) FSB
Memory Controller : Giga-Byte Core Desktop (Bloomfield) UnCore 2x 2.4GHz (4.79GHz) FSB, 3x 4GB DIMM DDR3 2x 532MHz (1GHz)
Memory Module(s)
Memory Module : OCZ OCZ3P1333LV2G 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-16 4-26-8-4)
Memory Module : Corsair CMX8GX3M2A1333C9 4GB DIMM DDR3 PC3-10700U DDR3-1334 (7-7-7-20 4-27-8-4)
Memory Module : Corsair CMX8GX3M2A1333C9 4GB DIMM DDR3 PC3-10700U DDR3-1334 (7-7-7-20 4-27-8-4)
Memory Module : OCZ OCZ3P1333LV2G 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-16 4-26-8-4)
Video System
Video Adapter : ATI FireGL V3600 (120 SM4.0 600MHz, 256MB DDR2 1GHz 128-bit, PCIe 1.00 x16)
Graphics Processor
Storage Devices
WDC WD5002AALX-00J37A0 (500.1GB, SATA600, 3.5", 7200rpm, 32MB Cache) : 466GB (D:)
WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (E:) (F:)
CORSAIR CMFSSD-128GBG2D (128GB, SATA300, SSD) : 119GB (C:)
Optiarc DVD RW AD-7200S (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (G:)
Logical Storage Devices
sessions (D:) : 466GB (NTFS) @ WDC WD5002AALX-00J37A0 (500.1GB, SATA600, 3.5", 7200rpm, 32MB Cache)
vi (E:) : 443GB (NTFS) @ WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm)
Hard Disk (C:) : 119GB (NTFS) @ CORSAIR CMFSSD-128GBG2D (128GB, SATA300, SSD)
data (F:) : 488GB (NTFS) @ WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm)
Optical Drive (G:) : N/A @ Optiarc DVD RW AD-7200S (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Peripherals
LPC Hub Controller 1 : Giga-Byte LPC Interface Controller
LPC Legacy Controller 1 : ITE IT8720F
Audio Device : Giga-Byte HD Audio Controller
Audio Device : AVID Tech EF80h
Serial Port(s) : 1
Disk Controller : Giga-Byte 4 port SATA IDE Controller
Disk Controller : Giga-Byte 2 port SATA IDE Controller
Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
USB Controller 1 : Giga-Byte USB UHCI Controller #4
USB Controller 2 : Giga-Byte USB UHCI Controller #5
USB Controller 3 : Giga-Byte USB UHCI Controller #6
USB Controller 4 : Giga-Byte USB EHCI Controller #2
USB Controller 5 : Giga-Byte USB UHCI Controller #1
USB Controller 6 : Giga-Byte USB UHCI Controller #2
USB Controller 7 : Giga-Byte USB UHCI Controller #3
USB Controller 8 : Giga-Byte USB EHCI Controller #1
FireWire/1394 Controller 1 : Giga-Byte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : Intel ICH SMBus
Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 1Gbps)
Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64
Windows Experience Index
Current System : 5.1

[TCM]

I would pull out the OCZ Ram sticks, which are different and have different timings, and see how your rig runs.

Second, doesn't have this mobo trible channel Ram???

One more tip:
I use XP AntiSpy to get rid of some unnecessary services.
http://xp-antispy.org/en/

Have a nice Easter Christian

Thomas

[chrisdee]

Originally Posted by TCM

I would pull out the OCZ Ram sticks, which are different and have different timings, and see how your rig runs.

Thanks. Tried that but It didn't help. Still crashes.

[chrisdee]

Here is the updated Sandra report after I removed the ocz memory and disabled hyperthreading.

SiSoftware Sandra
ID
Host Name : t2
Workgroup : WORKGROUP
Computer
Model : GigaByte EX58-UD3R
Chassis : GigaByte Desktop
Mainboard : GigaByte EX58-UD3R
BIOS : Award (OEM) FK 02/29/2012
Total Memory : 8GB DIMM DDR3
Processors
Processor : Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (4C 2.67GHz, 2.13GHz IMC, 4x 256kB L2, 8MB L3)
Chipset
Memory Controller : Giga-Byte X58 I/O Hub 2x 2.4GHz (4.79GHz) FSB
Memory Controller : Giga-Byte Core Desktop (Bloomfield) UnCore 2x 2.4GHz (4.79GHz) FSB, 2x 4GB DIMM DDR3 2x 532MHz (1GHz)
Memory Module(s)
Memory Module : Corsair CMX8GX3M2A1333C9 4GB DIMM DDR3 PC3-10700U DDR3-1334 (7-7-7-20 4-27-8-4)
Memory Module : Corsair CMX8GX3M2A1333C9 4GB DIMM DDR3 PC3-10700U DDR3-1334 (7-7-7-20 4-27-8-4)
Video System
Video Adapter : ATI FireGL V3600 (120 SM4.0 600MHz, 256MB DDR2 1GHz 128-bit, PCIe 1.00 x16)
Graphics Processor
Storage Devices
WDC WD5002AALX-00J37A0 (500.1GB, SATA600, 3.5", 7200rpm, 32MB Cache) : 466GB (D:)
WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (E:) (F:)
CORSAIR CMFSSD-128GBG2D (128GB, SATA300, SSD) : 119GB (C:)
Optiarc DVD RW AD-7200S (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (G:)
Logical Storage Devices
sessions (D:) : 466GB (NTFS) @ WDC WD5002AALX-00J37A0 (500.1GB, SATA600, 3.5", 7200rpm, 32MB Cache)
vi (E:) : 443GB (NTFS) @ WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm)
Hard Disk (C:) : 119GB (NTFS) @ CORSAIR CMFSSD-128GBG2D (128GB, SATA300, SSD)
data (F:) : 488GB (NTFS) @ WDC WD1002FAEX-00Y9A0 (1TB, SATA600, 3.5", 7200rpm)
Optical Drive (G:) : N/A @ Optiarc DVD RW AD-7200S (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Peripherals
LPC Hub Controller 1 : Giga-Byte LPC Interface Controller
LPC Legacy Controller 1 : ITE IT8720F
Audio Device : Giga-Byte HD Audio Controller
Audio Device : AVID Tech EF80h
Serial Port(s) : 1
Disk Controller : Giga-Byte 4 port SATA IDE Controller
Disk Controller : Giga-Byte 2 port SATA IDE Controller
Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
USB Controller 1 : Giga-Byte USB UHCI Controller #4
USB Controller 2 : Giga-Byte USB UHCI Controller #5
USB Controller 3 : Giga-Byte USB UHCI Controller #6
USB Controller 4 : Giga-Byte USB EHCI Controller #2
USB Controller 5 : Giga-Byte USB UHCI Controller #1
USB Controller 6 : Giga-Byte USB UHCI Controller #2
USB Controller 7 : Giga-Byte USB UHCI Controller #3
USB Controller 8 : Giga-Byte USB EHCI Controller #1
FireWire/1394 Controller 1 : Giga-Byte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : Intel ICH SMBus
Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 1Gbps)
Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

[TCM]

I suppose you have checked your BIOS settings?

You could run latencymon
http://www.resplendence.com/latencymon
it shows the latency caused by different drivers.

Have you also tried to switch off mobo audio?

[chrisdee]

I have not tried to disable mobo audio, but i need it to hear sound outside pro tools.