Arturia servers down?

[musicman691]

Opened Arturia Service Center and it auto-updated itself. When that was done I reopened it and was told my VCollection 6 had updates so I clicked on 'update all'. Analog Lab 4, ARP 2600, Buchla Easel all updated and then things went south. The ASC went into a cycle of license synchronization.

Force quit ASC and reboot - same thing. Now I can't even get to their website.


edit for additional:
Well I finally got everything updated and now all my Arturia plugins are coming up in demo mode. ASC can't connect. Apparently every time one updates Arturia plugins they lose their authorization as this loss of authorizations happened before.

[leftalive]

Originally Posted by musicman691

Force quit ASC and reboot - same thing. Now I can't even get to their website.

Sounds about right. Every time I try and use ASC, I have the same set of issues.

[musicman691]

Originally Posted by leftalive

Sounds about right. Every time I try and use ASC, I have the same set of issues.

Are you able to get to the Arturia site? I was able to get in and logged in and now can't logout.

[TNM]

And this is exactly why software that relies on an online server sucks..

This is why I choose dongles any day over challenge/response.

Sorry to hear it and hope it comes back online for you soon so you can use your plugins.

[musicman691]

Originally Posted by TNM

And this is exactly why software that relies on an online server sucks..

This is why I choose dongles any day over challenge/response.

Sorry to hear it and hope it comes back online for you soon so you can use your plugins.

Was finally able to get this mess straightened out. Their damned server kept crapping out intermittently. The way the authorization works is once your plugins are registered on their site they download some kind of file to your computer. Then once you have that you can unplug from the net. There's also a method that one can use for a machine that doesn't go online that requires a machine that does go online to get the license file.


All well and good except that for some odd reason these last couple of updates that Arturia put out have caused my plugins to lose their authorization even though my Arturia account says my computer is authorized. One of the things Arturia's ASC (Arturia Service Center) does when you call it up to check for updates is to synchronize the computer authorizations with what's in my account.


True - I'd rather have an iLok or Vienna key then this crap.

[64GTOBOY]

Plus they seem to have some of the most overloaded servers among VI devs

[musicman691]

Originally Posted by 64GTOBOY

Plus they seem to have some of the most overloaded servers among VI devs

Yup.
Also Pigments 2 dropped today but I can't see a lot of people downloading it right away. Arturia makes some killer stuff but their web presence - not so much.

[nedorama]

Hmm - updated my V6 instruments Wednesday without issue. Have never had a problem with Arturia, although they may have had extra server pressure with their Black Friday/CM deal.

[musicman691]

Originally Posted by nedorama

Hmm - updated my V6 instruments Wednesday without issue. Have never had a problem with Arturia, although they may have had extra server pressure with their Black Friday/CM deal.

You got lucky. ASC has always been an issue for not just me but others as well.

[Southsidemusic]

Pigments2 is not included in the V7 Collection which we just bought 1 week ago ... typical BS!