My Mac Pro shuts down when I select "Restart"

[Seafoam_Green]

Hi guys ,

Help Needed ; Before my last resort of flying from Indonesia to Singapore to get emergency service on my Mac Pro ...,

(FYI ; as my warranty period has expired, and there is no authorised Mac service centers in Bali , nor any latest Mac pro parts available in Indonesia ..., (this is why I'd have to fly to Singapore)


I thought id try you guys first (as all google search attempts have not answered my questions other than what ive tried below



Problem ; My Mac Pro is behaving slower than usual, and also sluggish , and when I try to select "Restart" from the top Apple icon , my Mac shuts down , but does not automatically re-boot back up again (as it should)

Note ; After this happens - I then I have to push the power button on the mac to re-commence the startup (boot) procedure ?



What Ive tried so far :

- Returned my Mac to factory ...., (1st logged out of everything app related) ...., then ....,

- Opened my Mac from its Recovery Drive , and commenced Macs re-instal OSX procedure.

- I performed a Complete erase of the Mackintosh HD ie; system drive (via Disk Utility as part of the re-install routine) ,

- Followed by a fresh - clean reinstall of Yosemite (via Macs Auto online wifi download).

- Ensured there is still lots of empty space left on my Mackintosh HD (ATM 40% full)

- Once the new OSX was installed .....,

- I disconnected all usual USB items before starting up the freshly installed Mac (to again see if they may have caused an issue)

- Then connected my mouse and keyboard and Raven Monitor ...., Things improved slightly but not fully as restart issue still persists

- performed a safe mode startup to see if that fixed anything.


Notes ; things have improved significantly since the clean OSX install, but its still far from the lightning fast instant responce machine it once was .


Other notes to consider ; my Lacie Little Big Disc (1TB PCie) stopped working before my repairs(above) , which I sent away as its still under warranty. Not sure if Macs sluggishness caused that to happen ?



Do you guys have any theories or suggestions on this ?
.., as ive worn out my fingers (and brain) from searching on google and you tube ?


My Mac specs are in my signature (see next post for system report) ..., thx guys, any thoughts you may have are appreciated

[Seafoam_Green]

SYSTEM REPORT
Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro6,1
Processor Name: 6-Core Intel Xeon E5
Processor Speed: 3.5 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Memory: 64 GB
Boot ROM Version: MP61.0116.B16
SMC Version (system): 2.20f18
Illumination Version: 1.4a6


DIAGNOSTICS ;
Power On Self-Test:

Last Run: 92//16 6:01 pm
Result: Passed

[Chief Technician]

Using Apple Diagnostics

[Seafoam_Green]

Originally Posted by Chief Technician

Using Apple Diagnostics

Thank you kindly for this link Johnathon
.., this task will surely be the first cab off the rank for todays agenda.

[Seafoam_Green]

Originally Posted by Chief Technician

Using Apple Diagnostics

This revealed system management controller (SMC) issues, so followed this on with further "tests"with apple support.

It all ended with "no more software type test left to do" ..., can't be fixed with mouse clicks

..., and the overseas trip to the Singapore service centre is called for ..., my warranty expired 6 months ago

[Bookerv12]

Does it still do it with the Raven removed?
I am having a similar problem.

[Seafoam_Green]

Originally Posted by Bookerv12

Does it still do it with the Raven removed?
I am having a similar problem.

Hi Bookerv ... I will try this out this weekend , as I dont have a secondary monitor handy, and will have to access our TV set via my mac Pro's Hdmi port. I will comment on the outcome.

Have you tried removing the Raven also , and what Raven do you have ? mine is an MTi-1

[Bookerv12]

It's actually not mine, but a friend is using it.
MTI-2.
Is the Raven your sole monitor?

[Seafoam_Green]

Originally Posted by Bookerv12

It's actually not mine, but a friend is using it.
MTI-2.
Is the Raven your sole monitor?

Hi Bookerv12,
OK ... I tried using the TV, and not the Raven as my monitor as you suggested,
and ....., all my reported problems in this thread are still persisting ?

For me , at least that rules out the Raven as a problem causer..., but oh crap it's still looking like an expensive trip to Singapore


(and re; your earlier question - yes the Raven is my only monitor

[musicman691]

Originally Posted by Seafoam_Green

This revealed system management controller (SMC) issues, so followed this on with further "tests"with apple support.

It all ended with "no more software type test left to do" ..., can't be fixed with mouse clicks

..., and the overseas trip to the Singapore service centre is called for ..., my warranty expired 6 months ago

Did you reset the smc?
You may also want to have the internal battery replaced as well.