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#1
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Lost iLok (PLEASE HELP)
Hello,
I've lost my iLok but bought a new one. I have paid AVID the iLok Replacement Fee, I have a RMA number for losing the iLok. What I can't seem to is fill in the Registration Case Creation form I keep getting a message saying I'm not logged in. Please help, I have an urgent mixing job I need to finish. Thanks in advance, Noah |
#2
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Re: Lost iLok (PLEASE HELP)
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Once logged in at: https://my.avid.com/account/orientation?websource=avid go here to Register your Case: https://avidtech.my.salesforce-sites...onCaseCreation
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Pro Tools Studio 2024.3 * Studio One Pro 6.6 * Harrison Mixbus 10 Pro * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 & Air 32 MINI * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock * 3 TB Samsung SSDs * 3 Screens: 15.6 Laptop & 24 BENQ LED GL2450-B & Samsung 27 CT550 curved Monitor |
#3
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Re: Lost iLok (PLEASE HELP)
Quote:
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#4
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Re: Lost iLok (PLEASE HELP)
Try one or two different Browsers ... I like this one:
https://try.bravesoftware.com/ BTW – welcome to the DUC! So you never have to go through this again, buy a spare iLok and pay US$30 a year for iLok ZDT, which gets you up & running quickly if your iLok is lost, stolen or broken: https://www.ilok.com/#!zdt-coverage https://ilok.com/#!zdt-details Once you’ve bought ZDT, in iLok License Manager, double-click on your iLok in the LH column The box on the RHS down below is called: ZERO DOWNTIME To the right of: Theft & Loss Coverage (TLC), slide the button to the R – it’ll turn blue. To the R again is the ‘Refresh’ button – ZDT must be refreshed every 90 days.
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Pro Tools Studio 2024.3 * Studio One Pro 6.6 * Harrison Mixbus 10 Pro * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 & Air 32 MINI * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock * 3 TB Samsung SSDs * 3 Screens: 15.6 Laptop & 24 BENQ LED GL2450-B & Samsung 27 CT550 curved Monitor Last edited by unkJE; 06-10-2023 at 07:55 AM. Reason: ZDT refresh every 90 days |
#5
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Re: Lost iLok (PLEASE HELP)
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Meanwhile maybe try the Trial 30 day version if this drags out until monday morning. It is a 30 day full version of HD / Ultimate so you can keep working. https://my.avid.com/get/pro-tools-trial
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#6
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Re: Lost iLok (PLEASE HELP)
UPDATE: someone found my iLok and I can collect it tomorrow.
In the meantime I've sent an e-mail asking iLok to NOT block my dongle (that's what she said), because I can see on my iLok account that it is still active. Thank you for all the help so far! |
#7
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Re: Lost iLok (PLEASE HELP)
Hopefully you get the licenses reinstated.
Normally however, you need to consider:
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Janne What we do in life, echoes in eternity. |
#8
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Re: Lost iLok (PLEASE HELP)
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Because you're probably the luckiest person in the Universe today, why not celebrate and buy a Lottery Ticket to go with your ZDT?
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Pro Tools Studio 2024.3 * Studio One Pro 6.6 * Harrison Mixbus 10 Pro * SSL UC-1 * Digidesign Command 8 * TECH 21 SansAmp 2.0 * Xvive U3 2.4Ghz Wireless Microphone * Shure SM57 & Rode NT2-A * Fender 30 & Champ 12 valve amps * M-Audio Axiom Pro 49 & Air 32 MINI * PreSonus Speakers & Monitor Station V2 * Lenovo W520 laptop Type 427637U (32 GB RAM) with extra-Ports Dock * 3 TB Samsung SSDs * 3 Screens: 15.6 Laptop & 24 BENQ LED GL2450-B & Samsung 27 CT550 curved Monitor |
#9
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Re: Lost iLok (PLEASE HELP)
What a relief! Be sure to give a nice foinder's gift and then get back to my previous post. The TLC plan is a lifesaver for situations like this. Very cheap peace of mind.
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Janne What we do in life, echoes in eternity. |
#10
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Re: Lost iLok (PLEASE HELP)
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Can you please provide the RMA number? Thank you. Best Regards, Henry |
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