NI stops RTAS authorizations, Native instruments discontinues service center

[musicman691]

Originally Posted by mightyduck

Thanks, but I think I did my best to get to them by email. Do you have a link to a "support email" page? Also, they must have a phone number. Frankly, what they are doing seems a bit reckless to me. I mean, do they open themselves up to lawsuits by selling people a bunch of expensive product and then turning that product into vaporware? With no offer to compensate in some way. I think they do, actually. But I generally prefer the idea of communicating with the company and solving the issue.



Best,

mightyduck

NI doesn't do phone support. And apparently they don't have a way to even get email support anymore. Just went looking for a link and couldn't find one. Had to enlist the help of Google and found this link: https://www.native-instruments.com/forum/threads/how-do-i-contact-ni-support.348855/

Follow the link in Matt@NI's post (it's the second one on the page) to get to a support page. Unfortunately support is read-only at the current time. If you try the support link on NI's home page you'll find they don't have software support.