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Old 08-05-2020, 12:12 AM
Stephen Webster Stephen Webster is offline
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Join Date: May 2007
Location: Cape Town, South Africa
Posts: 109
Default DAD Poor Service Levels / Support

So we installed a DAD Mom controller in Feb, between March and June we have been in lockdown and the controller had zero use.

The TB button on the controller has failed...

Emailed DAD - 27th July reporting the issue
Emailed DAD - 29th July following up, since no response
Email from DAD - 30th (Jan Lykke) stating they can ship me a button, which will need to be soldered in.
Emailed DAD - 30th July asking if opening the unit will void warranty?
Emailed DAD - 4th August following up, since no response

Anyone else having issues with DAD?

For what its worth, we also had serious delays in getting the initial unit shipped to us, it arrived 3 weeks late.
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