PT10 blue screen when trying to open for 1st time.

[NickRyanAudio]

Sandra Report:

ID
Host Name : NickRyan-PC
Workgroup : WORKGROUP

Computer
Model : OEM To be filled by O.E.M.
Serial Number : To be filled by O.E.M.
Chassis : OEM Desktop
Mainboard : ASUS M5A97
Serial Number : ***************
BIOS : AMI (OEM) 0815 10/24/2011
Total Memory : 8GB DIMM DDR3

Processors
Processor : AMD FX(tm)-6100 Six-Core Processor (3M 6C 3.22GHz/3.9GHz, 3x 2MB L2, 8MB L3)

Chipset
Memory Controller : AMD F15 (Orochi) Processor HT Hub 2x 1.75GHz (3.51GHz) FSB, 2x 4GB DIMM DDR3 2x 650MHz (1.3GHz)

Memory Module(s)
Memory Module : Patriot Memory 1866EL Series 4GB DIMM DDR3 PC3-14900U DDR3-1866 (9-9-9-25 4-34-10-5)
Memory Module : Patriot Memory 1866EL Series 4GB DIMM DDR3 PC3-14900U DDR3-1866 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : NVIDIA GeForce 8400 GS (16 SM4.0 918MHz, 512MB DDR2 530MHz 128-bit, PCIe 1.00 x16)
Video Adapter : NVIDIA GeForce 8400 GS (16 SM4.0 918MHz, 512MB DDR2 530MHz 128-bit, PCIe 1.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce 8400 GS (16SP 2C 918MHz, 512MB DDR2 530MHz 128-bit)
Compute Shader Processor : NVIDIA GeForce 8400 GS (16SP 918MHz, 512MB DDR2 530MHz 128-bit)
CUDA GP Processor : NVIDIA GeForce 8400 GS (16SP 2C 918MHz, 512MB DDR2 530MHz 128-bit)

Storage Devices
Hitachi HDE721010SLA330 (1TB, SATA300, 3.5", 7200rpm, 32MB Cache) : 932GB (E:)
WDC WD1600AAJS-00B4A0 (160GB, SATA300, 3.5", 7200rpm, 8MB Cache) : 149GB (C:)
HL-DT-STDVD-RAM GH40N (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
ProDrive (E:) : 932GB (NTFS) @ Hitachi HDE721010SLA330 (1TB, SATA300, 3.5", 7200rpm, 32MB Cache)
Hard Disk (C:) : 149GB (NTFS) @ WDC WD1600AAJS-00B4A0 (160GB, SATA300, 3.5", 7200rpm, 8MB Cache)
Optical Drive (D:) : N/A @ HL-DT-STDVD-RAM GH40N (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ATI (AMD) IXP SB600/700/800 SMBUS Controller
LPC Hub Controller 2 : ATI (AMD) SB700/800 LPC host controller
LPC Legacy Controller 1 : T2 87-21
Audio Device : ASUS IXP SB600 High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Serial Port(s) : 1
Disk Controller : ASUS SB700/800 SATA Controller [AHCI mode]
Disk Controller : VIA VT6421 IDE RAID Controller
USB Controller 1 : ATI (AMD) SB700/800 USB OHCI0 Controller
USB Controller 2 : ATI (AMD) SB700/800 USB EHCI Controller
USB Controller 3 : ATI (AMD) SB700/800 USB OHCI0 Controller
USB Controller 4 : ATI (AMD) SB700/800 USB EHCI Controller
USB Controller 5 : ATI (AMD) SB700/800 USB OHCI2 Controller
USB Controller 6 : ATI (AMD) SB700/800 USB OHCI0 Controller
USB Controller 7 : ATI (AMD) SB700/800 USB EHCI Controller
USB Controller 8 : ASUS ASMedia XHCI Controller
FireWire/1394 Controller 1 : VIA VT6315 Series Firewire Controller
SMBus/i2c Controller 1 : ATI SB800 SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Wireless Adapter : TP-LINK 300Mbps Wireless N Adapter (802.11n (HT), WEP n-bit, 54Mbps)

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Performance Enhancing Tips
Warning 225 : CPU is not a production version but ES/QS.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

Interface Hardware:
Presonus Firestudio

Problem:
Fresh Windows install with Windows updates and Presonus drivers installed and working properly. Updated ilok drivers installed. PT10 installs and updates to 10.0.1 without errors.
When double-clicking PT10 icon, shows AVID logo and "loading Pro Tools", then as it starts to load plug ins, it will freeze on a random AIR plug in for a few seconds, then flashes blue screen with error code: STOP 0x00000101. Everything else run perfectly including Reaper.

Tried So Far:
I've un, and re-installed PT, re-installed Windows from scratch. Switched firewire drivers to legacy. Replaced CPU.

[NickRyanAudio]

A whole bunch of views and no replys. It's obvious we, the PC users, are paying $300 and $600 for beta testing ProTools10.0 in a windows environment. Next step is demanding refund from Avid. Why should I pay for software that is not yet compatible on PC, and should have been marketed as Mac-only software?

[End Over End]

I hope they help you out with your comp code.

try - turn off your internal sound card in the bios?

Hardware dependent software is so 1998.

good luck.

[pianosound]

Would it be possible that you have a plug-in that is not supported, or not updated to run with pt's? A few years ago there was a number of plugs that caused pt's to stop.

Good luck with this, hope you find your prob, Mike

[NickRyanAudio]

Originally Posted by pianosound

Would it be possible that you have a plug-in that is not supported,

I've not installed any aftermarket plugs yet. not even Avid instruments, only what was on the 1st PT10 install disc.

I'll try and disable the motherboard's soundcard, see what happens.

[NickRyanAudio]

Update and hopefully a bump for further help.
-Updated video card drivers
-Removed all PCI cards except for video (motherboard does not have onboard video)
-Disabled motherboard audio in BIOS.
-Removed wifi USB receiver.
-Tested each RAM din and slot, one by one; 2 dins of 4GB each + 4 slots = 8 total attempts.

Same blue screen on loading Pro Tools 10 AVID logo, specifically the AIR plug ins.

[albee1952]

Note that VIA firewire controllers may not work. Try all 3 drivers that should reside on the machine. Avid recommends using the Legacy driver, but it never works for me. What does work is the TI Compliant driver, but I have a TI equipped firewire card. Otherwise, try updating/re-installing the iLok driver and/or the Pace Interlok driver. Disable the wifi when running PT.

[NickRyanAudio]

Originally Posted by albee1952

Note that VIA firewire controllers may not work. . . . Otherwise, try updating/re-installing the iLok driver and/or the Pace Interlok driver. Disable the wifi when running PT.

Thanks, but these have already been tried.
-I've tried the 3 different FW drivers and all failed, so I've disconnected the firewire PCI card alltogether and the motherboard has no onboard FW.
-ilok driver was one of the 1st attempts, and wave plug ins work fine with Reaper so ilok and drivers are working correctly.
-And there's no wifi connected.

[Lefthook77]

Same processor here... same issue. Just spoke with tech support and they've determined that there has never been and never will be a solution from Digidesign for AMD processors that don't work with their software.

Unfortunately, this is the only software I own that does this kind of "buy a new computer" tech support.

Originally Posted by NickRyanAudio

Update and hopefully a bump for further help.
-Updated video card drivers
-Removed all PCI cards except for video (motherboard does not have onboard video)
-Disabled motherboard audio in BIOS.
-Removed wifi USB receiver.
-Tested each RAM din and slot, one by one; 2 dins of 4GB each + 4 slots = 8 total attempts.

Same blue screen on loading Pro Tools 10 AVID logo, specifically the AIR plug ins.

[NickRyanAudio]

Originally Posted by Lefthook77

Same processor here... same issue. Just spoke with tech support and they've determined that there has never been and never will be a solution from Digidesign for AMD processors that don't work with their software.

Thanks, Lefthook77.
Next step is refund demand and life-long passive agro towards AVID. I mean more than I had already before breaking down and following the heard to buy Pro Tools.