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Old 10-22-2016, 04:48 AM
seanmascot seanmascot is offline
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Join Date: Sep 2016
Location: Newcastle
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Default "Subscription License Has Expired"

Hello.
Attempted to load up ProTools this morning and got a screen saying the license had expired. I know in the past it's always been fine, and I know that Avid successfully took a payment this week so it's nothing like that.

I've checked in the iLok manager and whenever I try to refresh the ProTools license it just says it's 'Pending'.

I've tried contacting Avid to no avail so far. It's infuriating. What am I meant to do?
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Old 10-22-2016, 08:18 AM
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jeffro jeffro is offline
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Location: SF Bay Area
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Default Re: "Subscription License Has Expired"

A new Pro Tools Subscription license was deposited in your iLok account on 9/27 to add support for 12.6 (see the 12.6 announcement). Please activate that and deactivate the Pro Tools 12 license using iLok License Manager.
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Old 10-31-2016, 07:54 PM
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SigFriedChicken SigFriedChicken is offline
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Default Re: "Subscription License Has Expired"

I'm having the same issue and i don't see a new license.
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Old 10-31-2016, 07:55 PM
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SigFriedChicken SigFriedChicken is offline
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Default ""subscription license has expired""

I tried looking at this:
http://avid.force.com/pkb/articles/D...oads#licensing

I updated my ilok and tried doing refreshes and I am still getting this error?

Update: I called Avid. It appears that I was supposed to receive a "Pro Tools Subscription" license that replaces the existing ones, but I never received this. In the meantime, they gave me a two day temporary license.

Last edited by SigFriedChicken; 10-31-2016 at 08:30 PM.
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