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  #61  
Old 04-06-2016, 07:22 PM
mattadler mattadler is offline
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Join Date: Apr 2016
Location: San Antonio
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Default Re: Pro Tools 12 license expired on an Annual Subscription that is current

I am having this same exact issue. Purchased in March 2016, everything was fine. Rolled over to April (and was charged for the month) and even though my Avid.com account says I have "27 days left" on my license, my iLok account has 4/1/2016 as the expiration date. I promised a mix to be delivered this evening and am desperate for help. Case #: 02935953

Last edited by jeffro; 04-20-2016 at 11:13 AM. Reason: Solved via case on 4/6.
  #62  
Old 04-10-2016, 06:15 AM
Oscarb Oscarb is offline
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Default Re: Pro Tools 12 license expired on an Annual Subscription that is current

Same boat here, need to get something urgently done tonight but can't. Case #02938020 Haven't had a reply yet.

Last edited by jeffro; 04-20-2016 at 11:01 AM. Reason: Handled via support case by Avid CS on 4/10.
  #63  
Old 04-20-2016, 09:25 AM
AdamColliss AdamColliss is offline
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Default Re: Email warns Upgrade Plan is expiring soon (when it isn't)

Hi

I have an annual subscription (paid monthly via Paypal) and I started receiving the emails stating the license was about to expire a couple of days ago. Unfortunately my license has now expired, since yesterday I am unable to start Pro Tools as it states no valid license (I'm still trying to run 12.4, that should still work shouldn't it?), my Avid account shows that my Subscription is active. I have emailed Avid but still had no response, this isn't great as I can't run my studio without Pro Tools and I've lost two days work! I have even tried re-linking the Annual subscription to Paypal (didn't work) and also tried paying direct by debit card (which came up with a dialog box stating the payment was successful but to check my email to see if the product had activated!? - I haven't received any email)

Any advice on how to resolve/ who to contact would be greatly appreciated!

Help!
  #64  
Old 04-20-2016, 11:12 AM
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jeffro jeffro is offline
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Default Re: Email warns Upgrade Plan is expiring soon (when it isn't)

Quote:
Originally Posted by AdamColliss View Post
...my license has now expired, since yesterday I am unable to start Pro Tools as it states no valid license...
Sorry for the trouble. I see you have a support case in progress and should see a response on this today.
  #65  
Old 04-20-2016, 11:44 AM
AdamColliss AdamColliss is offline
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Default Re: Pro Tools 12 license expired on an Annual Subscription that is current

Same here, been without Pro Tools since begining of the week. Logged a support case with Avid - 02944464 - yesterday, still waiting for a reply.

Paypal (who I pay the subscription via) have advised that Arvato Gmbh have not collected the monthy payment this month. I have tried paying 3 times so far in desperation!

Please help!
  #66  
Old 04-20-2016, 09:25 PM
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jeffro jeffro is offline
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Default Re: Pro Tools 12 license expired on an Annual Subscription that is current

Quote:
Originally Posted by AdamColliss View Post
...Logged a support case with Avid - 02944464 - yesterday, still waiting for a reply...
The case shows the rep tried to call but the # in your account isn't working. I also checked your iLok account and that shows the license is current (through next month) so you should be up and running. I'd recommend responding to the case notice email with your current phone # just in case it's needed in the future.
  #67  
Old 07-08-2016, 02:15 PM
easyrider easyrider is offline
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Default Re: Pro Tools 12 license expired on an Annual Subscription that is current

I ma getting this error now

Its says my Subscription is expired even though in my Avid account it says its live until renewal in April 2017
__________________
Tech:Audient ID22 and ASP880 / Yamaha MT120S / I7 /Win 10 Pro 64-bit /Pro Tools 12.5 / Shure DMK57-52 /Rode NT1/ Oktava MK-012
Mic Pre's Focusrite ISA One/ DAV Electronics BG1/ Joe Meek VC3
Guitars and Instrumentation:Gibson Les Paul Zebrawood/Fender USA Telecaster/Fender Deluxe Strat/ Martin OM-18V/
Martin D15-M/Gibson SG Bass/ 1972 fender Musicmaster Bass/ 1972 Hayman Drums /Vox,Fender Amps/Roland F130R
  #68  
Old 07-08-2016, 02:43 PM
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jeffro jeffro is offline
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Default Re: Pro Tools 12 license expired on an Annual Subscription that is current

Quote:
Originally Posted by easyrider View Post
I ma getting this error now

Its says my Subscription is expired even though in my Avid account it says its live until renewal in April 2017
Can't find an Avid or iLok account based on your community email address. Can you update that to match and I'll try again?
  #69  
Old 07-12-2016, 03:00 AM
easyrider easyrider is offline
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Default Re: Pro Tools 12 license expired on an Annual Subscription that is current

Quote:
Originally Posted by jeffro View Post
Can't find an Avid or iLok account based on your community email address. Can you update that to match and I'll try again?
Its ok mate its been sorted now.

My payment card had expired.
__________________
Tech:Audient ID22 and ASP880 / Yamaha MT120S / I7 /Win 10 Pro 64-bit /Pro Tools 12.5 / Shure DMK57-52 /Rode NT1/ Oktava MK-012
Mic Pre's Focusrite ISA One/ DAV Electronics BG1/ Joe Meek VC3
Guitars and Instrumentation:Gibson Les Paul Zebrawood/Fender USA Telecaster/Fender Deluxe Strat/ Martin OM-18V/
Martin D15-M/Gibson SG Bass/ 1972 fender Musicmaster Bass/ 1972 Hayman Drums /Vox,Fender Amps/Roland F130R
  #70  
Old 07-12-2016, 09:40 AM
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jeffro jeffro is offline
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Default Re: Pro Tools 12 license expired on an Annual Subscription that is current

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Originally Posted by easyrider View Post
Its ok mate its been sorted now.

My payment card had expired.
Got it, thanks for letting us know!
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