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  #141  
Old 01-08-2017, 03:57 AM
danander11 danander11 is offline
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Default Re: Pro Tools license expired on an Active Subscription

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Originally Posted by jeffro View Post
Found your case and checked your account... you have a Pro Tools with Upgrade and Support Plan 2015 bundle which authorizes 10.0-12.5.2. A new license/bundle is required for 12.6/later (see the FAQ). Will follow up via your support case.

Oops.. Maybe I missed updating at some point. I'm a bit loathe to do so sometimes.

Thanks for sorting things out!
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  #142  
Old 01-10-2017, 02:39 PM
holgerwich holgerwich is offline
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Default Re: Pro Tools license expired on an Active Subscription

Same problem here, came back from a small tour and pro tools isn't working.
the payment has went through and on my avid account it shows that i have 24 days (or something like that) left on my subscription... please help

Case number: 03122010

Last edited by DigiTechSupt; 01-16-2017 at 09:38 AM. Reason: Solved 1/11 Case 03122010.
  #143  
Old 01-15-2017, 02:12 PM
audio a audio a is offline
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Default Re: Pro Tools license expired on an Active Subscription

Same problem. First time renewing subscription. PT 12. Case: 03125473 Big happy green "Active" on my account page, big fat expired on iLok.
  #144  
Old 01-16-2017, 10:04 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Pro Tools license expired on an Active Subscription

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Originally Posted by audio a View Post
Same problem. First time renewing subscription. PT 12. Case: 03125473 Big happy green "Active" on my account page, big fat expired on iLok.
Hello audio a,

We are looking into your issue with renewal but have redeposited licenses so you can get up and running while that's happening.

Best regards,
JC
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  #145  
Old 01-19-2017, 12:50 AM
enpu enpu is offline
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Default Re: Pro Tools license expired on an Active Subscription

Same problem. Annual subscription. Renewed it a week before expiration. Avid shows I am active, iLok says I'm expired. How is this still an issue?
  #146  
Old 01-19-2017, 09:00 AM
larsenlupin larsenlupin is offline
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Default Re: Pro Tools license expired on an Active Subscription

Hello.
Same here. I posted a case yesterday and didn't get any answer, not even "Hi, we received your case"
Hope i'll have better luck here.
I HAVE to work NOW, and I'm messing around trying to understand this underexplained iLok procedure. I'm sure I "surrendered" what I had to, and now I'm messing around installing and uninstalling previous versions. What's happening?
  #147  
Old 01-19-2017, 09:22 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Pro Tools license expired on an Active Subscription

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Originally Posted by enpu View Post
Same problem. Annual subscription. Renewed it a week before expiration. Avid shows I am active, iLok says I'm expired. How is this still an issue?
Hi,

Our webstore rep sent you an Email. All should be set now, please activate your license on your iLok License manager.

Thank you.
TD
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  #148  
Old 01-22-2017, 09:14 AM
3girlrhumba 3girlrhumba is offline
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Default Re: Pro Tools license expired on an Active Subscription

Hi,

I am having exactly the same problem. I have a monthly Pro Tools subscription which is active on my online Avid account and on my iLok but when I try to open Pro Tools it says I have no licenses in my account.

Incredibly frustrating spending money on a product that locks you out every month. Please can someone help?
  #149  
Old 01-23-2017, 11:38 AM
105beach 105beach is offline
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Default Re: Pro Tools license expired on an Active Subscription

I started a support ticket this morning, but have yet to hear back, so I though I'd post on here. Having an issue with my ilok licenses and PT 12.7. Software is claiming I don't have a current supporting upgrade plan, which is not the case, I'm paid thru Dec 2017. Case ID is 03130970
  #150  
Old 01-25-2017, 08:35 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Pro Tools license expired on an Active Subscription

Quote:
Originally Posted by 3girlrhumba View Post
Hi,

I am having exactly the same problem. I have a monthly Pro Tools subscription which is active on my online Avid account and on my iLok but when I try to open Pro Tools it says I have no licenses in my account.

Incredibly frustrating spending money on a product that locks you out every month. Please can someone help?
Hi,
You can now activate your Pro Tools Subscription license on your iLok License Manager. Webstore team should be sending you an Email anytime for further info.

Thanks,
TD
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