HD support, disappointing

[ripekeai]

I called two days ago (and again today) because I was unable to open my cloud projects and the storage read -2147483648%. I'm also paying for 20gb storage plan which is underused. In fact, I've deleted the 2 projects I had in the cloud and it still reads as the same %. Both times I've called support, someone did answer (which was nice) however it was more of an answering service rather than a tech. I got one email response afterwards which read:

"it sounds like you are running into a bug that we've had since the beginning of the cloud feature."

Oh... okay, a bug where your projects are corrupt and inaccessible? Not sure what they meant by that and I wasn't offered a solution. Perhaps in the next correspondence some insight will be shared, for now I have an empty cloud as I had my collaborator just send over tracks the old fashion way.

I'm not an avid-hater, just wanted to share my first HD ExpertPlus support experience as this first annual go-around nears an end.

[Darryl Ramm]

Collaboration is broken for many people, just uninstall that and app manager (also clearly broken) and forget about it.

[sw rec]

AND maybe think twice about spending any more money on their "support" plan.

[ripekeai]

Update: They now called me back and did a remote screen sharing session. Some logs were collected off my machine and I was told my cloud account will be reset. No clear remedy but I'm glad there was an attempt to solve.

[junkgear]

Are you on 12.5.2? There have been cloud fixes since its introduction in 12.5.

[metalmixer]

if you are doing made scale sessions 60-90 tracks Clound Collab. is not reliable it i not recommended for any professional application, 12.5, 12.5.1 & 12.5.2 all contain massive bugs and is a "complete disaster" I have been a Pro Tools user since the Sound Tools era and this takes me back to Sound Tools 1.0.
the only other word I can come u since using C.C. for almost 3 months is "unusable"
and back to the OP calling Expert Plus support for help with these issues is little like phoning Mickey Mouse @ Disneyland for support...