Pro Tools Download Deleted From My Avid Account

[albertocarlassare]

Hi!

Today I changed my contact email in my Avid Master Account and after that disappeared the Pro Tools download link from "My Products and Subscriptions" page. It appears my Pro Tools 12 Bundle_ license and below that:

"No download available. This product is a code only, or available on your purchased discs"

But I didn't purchase a disc, and before changing my e-mail address there was another tab with all download links.

Can I recover the link changing back to old email address? Is it a system error?

So now I have my license correctly activated in my iLok, using PT12 since 2015 and if I need to erase my mac and install Pro Tools again I won't be able????

Is it possible Avid send me a Pro Tools 12.4 link, which is the version in which I stop to upgrade?

[Barry Johns]

I can help you for now, I just sent you a PM.