Avid Scorch

Avid Scorch (iOS) Forum


Scorch Forum Home Page

Forum Terms of Use

Scorch for iPad Support FAQ

Avid Scorch


Go Back   Avid Pro Audio Community > Other Products > Avid Scorch (iOS) Forum

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-08-2011, 04:30 PM
Shergold766 Shergold766 is offline
Member
 
Join Date: Aug 2011
Location: United kingdom
Posts: 1
Angry Failed score download

Hi
After logging in scorch, choosing a score, clicking on buy and confirming the purchase on AppStore, the Scorch application displayed a message saying that the score value was debited but because of an "error" (unspecified) the score couldn't be downloaded.

Now as I look at my purchases in Scorch, it's empty. Could someone help me?
Reply With Quote
  #2  
Old 08-09-2011, 04:28 AM
Joe Pearson's Avatar
Joe Pearson Joe Pearson is offline
Super Moderator
 
Join Date: Jul 2011
Location: Leeds
Posts: 98
Default Re: Failed score download

Hello Shergold766,

I'll set you up a case in our support system, you should hear from me shortly. I'm sure we can get this rectified quickly.

All the best,

Joe
Reply With Quote
  #3  
Old 09-10-2011, 09:33 AM
emajane emajane is offline
Member
 
Join Date: Sep 2011
Location: Australia
Posts: 3
Default Re: Failed score download

Yeah, the same thing happened to me... I signed in, purchesed my score, the money was paid, then it came up with an error. Now if I click on it, the whole app crashes on me!
Reply With Quote
  #4  
Old 09-12-2011, 01:53 AM
Joe Pearson's Avatar
Joe Pearson Joe Pearson is offline
Super Moderator
 
Join Date: Jul 2011
Location: Leeds
Posts: 98
Default Re: Failed score download

Hi there emajane,

Could you try restarting the App completely as follows:

1. Click the home button once to return your iPad to the home screen.
2. Double-click the home button to display your running apps.
3. Touch and hold the Scorch icon until a red quit icon appears.
4. Touch the quit icon.
5. Press the home button again to exit the end app mode.

Now try starting Scorch again and see if you get better results. If not, do let me know and I will set you up a case in our private support centre.

Best wishes,

Joe
Reply With Quote
  #5  
Old 09-12-2011, 08:50 AM
emajane emajane is offline
Member
 
Join Date: Sep 2011
Location: Australia
Posts: 3
Default Re: Failed score download

No luck, it still crashes when I try to open that score
Reply With Quote
  #6  
Old 09-14-2011, 07:55 AM
Joe Pearson's Avatar
Joe Pearson Joe Pearson is offline
Super Moderator
 
Join Date: Jul 2011
Location: Leeds
Posts: 98
Default Re: Failed score download

Dear Emajane,

Could you let me know the title and composer of the piece? I'll try it myself on my copy of Scorch.

Best wishes,

Joe
Reply With Quote
  #7  
Old 09-15-2011, 08:16 AM
emajane emajane is offline
Member
 
Join Date: Sep 2011
Location: Australia
Posts: 3
Default Re: Failed score download

Someone like you-Adele
Thx
Reply With Quote
  #8  
Old 09-22-2011, 09:10 PM
hazrul12 hazrul12 is offline
Member
 
Join Date: Sep 2011
Location: Singapore
Posts: 4
Default Re: Failed score download

Hi, I am having the same problem with a score I just bought. Please advice. I've tried restarting scorch but to no avail. Appreciate the help thanks.
Reply With Quote
  #9  
Old 09-23-2011, 04:22 AM
Sam.Butler's Avatar
Sam.Butler Sam.Butler is offline
Super Moderator
 
Join Date: Jun 2011
Location: England
Posts: 42
Default Re: Failed score download

Hi all,

Apple's receipt server is down at the moment so no in-app purchases are working for any apps that use this service.

Apple are aware of it and should hopefully have it resolved soon.

Sam
Reply With Quote
  #10  
Old 09-25-2011, 09:13 PM
hazrul12 hazrul12 is offline
Member
 
Join Date: Sep 2011
Location: Singapore
Posts: 4
Default Re: Failed score download

Hi, the store is back online, however, I am still unable to download the scores that I had trouble with as previously mentioned. Please advice. Thank you.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Successfull notification but failed download Frank Kruse Aspera DigiDelivery 0 03-19-2010 03:52 AM
Download 8.0 failed, and no tech support cruisemates 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 18 08-31-2009 07:57 PM
40+ Failed download attempts on digidesign.com! John H General Discussion 2 09-17-2006 02:31 PM
"Verificattion Failed" Download Error fpalmieri 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 3 03-01-2006 11:38 PM


All times are GMT -7. The time now is 08:58 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com