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  #1  
Old 03-27-2017, 06:56 AM
rhumphries rhumphries is offline
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Default HD driver unsigned. HD Native card not available.: temp solution

Problem:
HD Native card installed on a Windows 10 Pro system, but not showing up in Protools 12.7.1.


Trouble shooting:
I have gotten the HD native card to appear in device manager. However, the driver is digitally unsigned and Windows will not use the driver as a result. Right clicking on the HD Native Driver in device manager and going to properties > general, Windows gives me the following under "device status": Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)
We have tried allowing Windows to allow unsigned drivers but this did not work.

Temporary solution:
It was suggested that we disable secure boot and it does appear to work now. Ideally, Avid will release working drivers with the correctly signed certificate. Your move Avid.
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Last edited by rhumphries; 03-27-2017 at 07:09 AM. Reason: clarifying that this is pt12.7.1
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  #2  
Old 03-27-2017, 11:34 PM
guitardom guitardom is online now
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Default Re: HD driver unsigned. HD Native card not available.: temp solution

Just as an FYI, this only affects systems running UEFI. If you are still running. A standard mbr, it won't affect you.
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Old 04-05-2017, 07:08 AM
Wawili_Sound Wawili_Sound is offline
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Default Re: HD driver unsigned. HD Native card not available.: temp solution

Quote:
Originally Posted by rhumphries View Post
Problem:
HD Native card installed on a Windows 10 Pro system, but not showing up in Protools 12.7.1.

Temporary solution:
It was suggested that we disable secure boot and it does appear to work now. Ideally, Avid will release working drivers with the correctly signed certificate. Your move Avid.
Hi I am having same problem and I would like to try your work around. Could you please share it with me or point me to a link please.

Regards
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Old 04-05-2017, 07:52 AM
guitardom guitardom is online now
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Default Re: HD driver unsigned. HD Native card not available.: temp solution

Secure boot is in your bios. There is no exact direction because it will vary from board to board.
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  #5  
Old 04-05-2017, 05:54 PM
Wawili_Sound Wawili_Sound is offline
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Default Re: HD driver unsigned. HD Native card not available.: temp solution

Quote:
Originally Posted by guitardom View Post
Secure boot is in your bios. There is no exact direction because it will vary from board to board.
Got it, its working thank you. 12.7.1
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Old 05-19-2017, 10:00 AM
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mlange mlange is offline
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Default Re: HD driver unsigned. HD Native card not available.: temp solution

Thanks so much for posting this! We were DOA and this kind thread saved us
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Old 05-19-2017, 04:08 PM
jjnssn jjnssn is offline
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Default HD driver unsigned. HD Native card not available.: temp solution

Interesting, because on my PC, running W10 Pro Creator I don't have an issue with 12.7.1, the driver appears signed and I have a UEFI bios. I loaded up W10 LTSB Pro and the HD driver shows up unsigned and I have to remove the PK in the BIOS to disable secure boot. Filed a case; Avid is aware of the issue and said they are working with Microsoft. Avid said they changed there driver signing with 12.6. Hopefully they get it addressed.


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Last edited by jjnssn; 05-29-2017 at 09:43 AM.
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