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Old 11-10-2020, 06:23 AM
kava kava is offline
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Default modules go offline

Hi,

Everyday I notice 2 of my modules are going offline every day after some idle time (1x display, 1x fader) - a complete power cycle (cutting all power) is necessary to get them online again. I cannot just reboot them from the Surface tab.

is there some timeout on these modules that can be set individually? it seems to happen everyday after lunchbreak :)

any ideas?
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Mac Pro 2019 16-Core, 144GB Ram, OS X 10.15
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S6 - M40 - 32channel.
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Old 11-10-2020, 07:10 AM
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creativecontrol creativecontrol is offline
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Default Re: modules go offline

Greetings,

If you touch those modules from the Settings > Surface page - do they have an IP address? If so, is it in the same range as all of the other modules?


Jeff
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Old 11-17-2020, 07:31 AM
kava kava is offline
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Default Re: modules go offline

yes, their IP adress is in the same range as the other modules, just the status changes to Offline. I now observed that their status is somehow 'degrading'.

in the first hours of the day the module (in this case one of the fader modules) works fine. and after about 5 hours running. its reacting more slowly - pressing a mute button takes about 2-3 seconds to be executed in Protools. and then after one/two more hours - the same 2 modules go offline and the console has to be power cycled.
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Mac Pro 2019 16-Core, 144GB Ram, OS X 10.15
ProTools Ultimate, 2x HDX
NTP Penta720 I/O + 192 HD I/O + SSL Madi Link
Sync HD, Dolby Atmos RMU
S6 - M40 - 32channel.
Filmpost at cosmix studios vienna
http://www.cosmix.at
http://www.tom-kava.com
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Old 11-17-2020, 11:45 AM
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creativecontrol creativecontrol is offline
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Default Re: modules go offline

Do you have other NIC's on this workstation with IP's in the same subnet range by chance?



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Old 11-19-2020, 12:39 AM
kava kava is offline
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Default Re: modules go offline

Hi Jeff,

I have a seperate network on one of my ethernet ports (192.168.2.xxx) for the S6 and the Penta 720 Interface (using EuCon Monitoring) this network has no connection to the rest of the house (which runs on a 10.0.xxx net anyway)

I observed the behaviour again yesterday. after an uptime of 6-7 hours both modules start reacting extremely slow.

Rebooting the modules wouldn't be a problem, but a complete s6 power cycle during a mix with the client is not so nice.

tom
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Mac Pro 2019 16-Core, 144GB Ram, OS X 10.15
ProTools Ultimate, 2x HDX
NTP Penta720 I/O + 192 HD I/O + SSL Madi Link
Sync HD, Dolby Atmos RMU
S6 - M40 - 32channel.
Filmpost at cosmix studios vienna
http://www.cosmix.at
http://www.tom-kava.com
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  #6  
Old 11-19-2020, 12:46 PM
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EddieJones EddieJones is offline
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Default Re: modules go offline

I would try switching the Ethernet ports that those 2 go into the switch and see if the problem moves.
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