Loud Popping

[Phil Huber]

I upgraded the VENUE software to 2.9.1 on a Profile System (an installed system on a UPS) a few weeks ago. Since then about 10-15 minutes after the system is turned on we get a nasty pop over all outputs on the stage rack (after that there aren't any odd noises). There is no one patching when this happens. One of my techs was near the stage rack during one of the occurrences. He said all the inputs and outputs would light up (signal present). Yesterday same thing happens, except this time it also happened once halfway through a show distracting both the speaker and audience.

Any ideas that would help me figure out what is going on and how to fix this?

Thanks,
Phil

[Sheldon Radford]

Hi Phil,

Give the support line a call at +1-650-731-6111. They can help troubleshoot further.

Is the system being clocked to an external word clock? Losing clock synch can cause pops (although this wouldn't cause the inputs to light up, as you describe). Are there any onscreen warnings/indications?

Sheldon

[shouweii]

We've also encountered the same problem here in Kuala Lumpur, Malaysia. We are suspecting the snake or the power issue as when it happens, the screens pops out CRC Error.

[JAKX]

I have tryed something similar, we found the falty part and it was the IO card making the trouble, when all the IO's was un-patched it didn't make any truble.. It didnt make any errors on the screen..

// JAKX

[rivetheadsound]

i had my SC48 for 3 weeks and the internal clock went bad...had the same issues. externally clocking it solved the issues until a new one reached me. but it does sound like its losing sync. give avid support a call...they are the best tech support ive ever dealt with in my life. for that reason....im AVID for life.