Tracks Failing to Upload to Projects

[charlesbaby]

Hi there,

Looking for some support in why my tracks are failing to upload. So far I have ensured Full Desk Access for protools and avid. My cloud should only be at 3%. I have unistalled and reinstalled Protools. Previously, I have been able to upload tracks no problem.

Any thoughts?

[smurfyou]

Standard advice is to not use Projects or Cloud at all. Period. It doesn't work and if it does it will eventually not work and you'll lose something.

This should be a sticky at this point.

[albee1952]

Originally Posted by smurfyou

Standard advice is to not use Projects or Cloud at all. Period. It doesn't work and if it does it will eventually not work and you'll lose something.

This should be a sticky at this point.

AMEN!

[Darryl Ramm]

Originally Posted by charlesbaby

Hi there,

Looking for some support in why my tracks are failing to upload. So far I have ensured Full Desk Access for protools and avid. My cloud should only be at 3%. I have unistalled and reinstalled Protools. Previously, I have been able to upload tracks no problem.

Any thoughts?

Any thoughts? Yes don't do this.

This has been widely discussed on DUC in the past. I would never value my work/time so little as to want to risk using cloud projects. Lots of previous advice can be found by Google search (use the site: duc.avid.com qualifier) including how many folks work by sharing (zipped together can be a good idea) session folders (not projects) via cloud storage, but download and run them locally (not within any cloud folders).

[jeffro]

Originally Posted by charlesbaby

Hi there,

Looking for some support in why my tracks are failing to upload. So far I have ensured Full Desk Access for protools and avid. My cloud should only be at 3%. I have unistalled and reinstalled Protools. Previously, I have been able to upload tracks no problem.

Any thoughts?

Welcome to the community.

Not seeing any issues with our cloud status, and just tested on my system with no problem creating/uploading/downloading Projects. Checking your account shows a Producer Cloud (500 GB) plan which expired 3/22/2023. That would have then reverted back to the included 1 GB storage. I'll follow up via the support case you opened so please look for an email. Thanks!

[Darryl Ramm]