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#31
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Re: Dolby Renderer 5.0 ilok missing
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#32
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Re: Dolby Renderer 5.0 ilok missing
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Hi Jeffro, I tried to create a case but the shop support form doesn't have a "Submit" button. I wasn't sure if it was relevant to start a case from my Ultimate support plan.
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~Will |
#33
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Re: Dolby Renderer 5.0 ilok missing
I've seen that when using Chrome on macOS - it can't display the CAPTCHA which needs to be completed to then show the Submit button (reported to the webteam). I'll start up a case for you, please watch for an email.
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#34
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Re: Dolby Renderer 5.0 ilok missing
So we have exactly same issue as other folks here , bought via the link in My Special offers’ or tried to …no luck! Eventually bought it through our Avid reseller and now there’s no sign of the Ilok asset, that was 4 days ago. Avid support have been virtually useless.
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#35
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Re: Dolby Renderer 5.0 ilok missing
Cheers Jeffro! License surrender/update success here.
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~Will |
#36
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Re: Dolby Renderer 5.0 ilok missing
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I paid for the upgrade from 3.7 to 5.1 and no licence has appeared in my ilok. Spent time poking around the clunky Dolby and Avid sites and have raised a ticket with Avid. Was forced to the upgrade as working between 2 studios and now it's midnight on Friday here in the UK and an already delayed major label release will be even later. Not at all the kind of service that I would expect to support pro users. |
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