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  #1  
Old 05-26-2016, 11:24 PM
pkmag2 pkmag2 is offline
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Join Date: May 2009
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Default Issue with subscription

Hello,

I have a perpetual license with annual upgrade plan. I renewed my upgrade plan 2nd April 2016.

However it seems my ilok isn't showing the correct license or dates - only the license from the previous year.

Have i missed an activation step? Where do i find this step?

thanks,

paul.
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Old 05-27-2016, 12:37 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
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Default Re: Issue with subscription

Are you referring to the Pro Tools Plan license? That is only updated if you renew the Plug-Ins and Support Plan (which authorizes the bonus plug-ins) and it looks like you renewed just the Upgrade Plan which will provide another year of software releases.
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Old 05-27-2016, 03:44 PM
pkmag2 pkmag2 is offline
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Default Re: Issue with subscription

Jeffro,

Yes, annual upgrade plan.

Thanks for clarifying, wanted to ensure I'm covered for updates for the upcoming 12 months.
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