Problems with Pro Tools/ Focusrite 6i6

[The_Juan]

Hey you all!

This is my first post here after reading some similar threads and trying the recommendations without luck.

I got Pro-Tools 12 last week and installed it. Now after being done with the configurations and wanting to do some test projects, whenever I hit the space bar, the play icon blinks a couple of times, and nothing happens.


I tried:

-unsintalling and installing again, with administrator rights, the drivers of the focusrite (Mixcontrol)
-changing the buffersize
-changing the sample rate
-restarting the computer
-uninstalling and re-installing Protools

Do you guys have any suggestions?
I'm gonna test an M-Box and an RME device this week to see if the problems is from the Focusrite. But that's been my suspicion from the beginning.

Thanks for your help!

Juan

[The_Juan]

Oh, by the way, here's my system information:
System Details
Win 7, 64 Bits // Intel Core i7-4765T // RAM 16 GB // Focusrite 6i6 // Pro Tools 12.6

Update: I tried the MBox and it works fine. Has any of the Scarlett users experienced something like that? I mean, I can't imagine that Scarlett isn't compatible with pro tools.

Thanks again

[digi98]

See threads on disabling windows sounds , otherwise must set sample rate of Windows sounds to same as mixcontrol, same as pts session


Sent from my iPhone using Tapatalk

[thinktvnk]

Originally Posted by The_Juan

Oh, by the way, here's my system information:
System Details
Win 7, 64 Bits // Intel Core i7-4765T // RAM 16 GB // Focusrite 6i6 // Pro Tools 12.6

Update: I tried the MBox and it works fine. Has any of the Scarlett users experienced something like that? I mean, I can't imagine that Scarlett isn't compatible with pro tools.

Thanks again

I'm having issues with my 2i2 as well. pro tools just doesnt recognize it and now pro tools crashes whenever i open it. windows 10, 64 bit, intel core i7, 8bg of ram, focusrite scarlett 2i2

[junkgear]

Originally Posted by thinktvnk

I'm having issues with my 2i2 as well. pro tools just doesnt recognize it and now pro tools crashes whenever i open it. windows 10, 64 bit, intel core i7, 8bg of ram, focusrite scarlett 2i2

Sorry you are having issues with Pro Tools and your Focusrite interface.
Since you are both new to the forum, please review the Help us Help You thread, which has general optimization and troubleshooting tips, as well as how to post detailed system information.

Lots of people are successfully using Scarlet series interfaces, and Focusrite has a presence on this forum, so be as detailed as you can about your setup and the issue you are having, and I'm sure we can get you going.

[The_Juan]

Originally Posted by junkgear

Sorry you are having issues with Pro Tools and your Focusrite interface.
Since you are both new to the forum, please review the Help us Help You thread, which has general optimization and troubleshooting tips, as well as how to post detailed system information.

Lots of people are successfully using Scarlet series interfaces, and Focusrite has a presence on this forum, so be as detailed as you can about your setup and the issue you are having, and I'm sure we can get you going.

Thank you for your reply. Here's the Sandra report and some furtherdescription of the problem.

I installed Pro Tools 12.6. this is my first Pro Tools version. Whenever I hit play on any project, the play button will blink a couple of times and then nothing happens.
My interface is a Focusrite Scarlett 6i6. I haven't had any problems with it using other DAW (Sequoia, Ableton, Cubase) on this computer. Sample Rate is the same for playback device and DAW.

what I've already tried as listed in the first post:


-unsintalling and installing again, with administrator rights, the drivers of the focusrite (Mixcontrol)
-changing the buffersize
-changing the sample rate
-restarting the computer
-uninstalling and re-installing Protools



SiSoftware Sandra

Computer
Model : HP EliteDesk 800 G1 DM 103C_53307F G=D
Serial Number : MXL53*****
Chassis : HP Desktop
Mainboard : HP 1825
Serial Number : MXL53*****
BIOS : HP L04 v02.25 07/20/2016
TPM - Trusted Platform Module : 1.02, IFX
Intel vPro : 9.01.20.1035
Total Memory : 16GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-4765T CPU @ 2.00GHz (4C 8T 3GHz, 3GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1150

Chipset
Memory Controller : HP Core (Haswell) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Crucial CT102464BF160BM16 8GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Crucial CT102464BF160BM16 8GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : Hewlett Packard HP 27es
(1920x1080, 27.2")
Monitor/Panel : Hewlett Packard HP 27es
(1920x1080, 27.2")
Monitor/Panel : Hewlett Packard HP 23xi
(1920x1080, 23.1")
Video Adapter : Intel(R) HD Graphics 4600 (20CU 160SP SM5.0 600MHz/1.2GHz, 512kB L2, 192MB DDR3 1.6GHz 128-bit, Integrated Graphics)
Video Adapter : Intel(R) HD Graphics 4600 (20CU 160SP SM5.0 600MHz/1.2GHz, 512kB L2, 192MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL GP Processor : Intel(R) HD Graphics 4600 (160SP 20C 600MHz/1.2GHz, 256kB L2, 1.3GB DDR3 1.6GHz 128-bit, Integrated Graphics)
Compute Shader Processor : Intel(R) HD Graphics 4600 (160SP 20C 600MHz/1.2GHz, 512kB L2, 192MB DDR3 1.6GHz 128-bit, Integrated Graphics)
OpenGL Processor : Intel(R) HD Graphics 4600 (160SP 20C 600MHz/1.2GHz, 512kB L2, 128MB DDR3 1.6GHz 128-bit, Integrated Graphics)
OpenGL Processor : Intel(R) HD Graphics 4600 (160SP 20C 600MHz/1.2GHz, 512kB L2, 128MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Storage Devices
Crucial CT1000BX100SSD1 (1TB, SATA600, SSD) : 932GB (C:) (D:) (E:)

Logical Storage Devices
SYSTEM : 1GB (NTFS, 4kB) @ Crucial CT1000BX100SSD1 (1TB, SATA600, SSD)
Windows (C:) : 915GB (NTFS, 4kB) @ Crucial CT1000BX100SSD1 (1TB, SATA600, SSD)
HP_RECOVERY (D:) : 15GB (NTFS, 4kB) @ Crucial CT1000BX100SSD1 (1TB, SATA600, SSD)
HP_TOOLS (E:) : 103MB (FAT32, 1kB) @ Crucial CT1000BX100SSD1 (1TB, SATA600, SSD)

Peripherals
LPC Hub Controller 1 : HP Lynx Point LPC Controller
Audio Device : HP Core (Haswell) HD Audio Controller
Audio Codec : Intel 2807
Audio Device : HP Lynx Point HD Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Serial Port(s) : 1
Disk Controller : HP Lynx Point 6-Port SATA AHCI Controller
USB Controller 1 : HP Lynx Point USB xHCI Host Controller
USB Controller 2 : HP Lynx Point USB Enhanced Host Controller #2
USB Controller 3 : HP Lynx Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP ePrint (600x600, Parallel, Colour)
Printer : Foxit PhantomPDF Printer Driver (300x300, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Intel(R) Ethernet Connection I217-LM (Ethernet, 1Gbps)
Wireless Adapter : Intel(R) Dual Band Wireless-N 7260 (802.11n (HT), AES-CCMP, 300Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

[The_Juan]

Originally Posted by digi98

See threads on disabling windows sounds , otherwise must set sample rate of Windows sounds to same as mixcontrol, same as pts session


Sent from my iPhone using Tapatalk

Already tried those steps. Doens't change a thing.