Windows 7 freezes...what to do with DLOG files?

[YellowDissident]

Hi

I'm living a real nightmare. Since February I installed and reinstalled twice my system (w7 32bits), and so my Pro Tools 10 , but I get this problem aleatory. Suddenly, when I'm working on a session, the session freezes and my computer freezes too. I cannot even restart or force the restart from the system. It happened 3 times in front of a client in the control room, and I was forced to cancel the mixing session...

Now i' ve got the dlog files from 2 of this crashes that happened yesterday and today.Where can I send them , so somebody from Avid can analyse them?

Thanks!

Luis

(I attached the files if somebody want directly to download it)

https://www.dropbox.com/s/woy7w6gpbj...CRASH.rar?dl=0

[albee1952]

http://duc.avid.com/showthread.php?t=300050
If you read that link and post a Sandra report, it will give the good folks here a fighting chance of helping Also, what is the interface and what exact version of 10(I believe 10.3.10 is the latest).

[YellowDissident]

• Computer model and processor speed
Intel(R) Core ™ i7-3770k @3.50GHZ 3.90GHZ

• OS versión
W7 Ultimate 32

• Hardware model
2 x MOTU 2408 mk3

• Pro Tools versión
10.3.10

• Amount of RAM installed
8 GB

I use 2 SSD HD for recording and playback, connected through internat SATA. They are formatted NTFS

I’ve got 2 partitions with 2 systems :
A- with W7 pro 64
B- with W7 ultimate 32

When my problems started, I had only one sytem (w7 64). I installed the new system (32 bits version ), searching a solution, but the problem still persists.
I’ ve reinstalled everything ,but nothing, the same problem… Her is the Sandra report.

My mouse and keyboard hve got a Bluetooth connection…I’ve tried a keboard /mouse with cable, but I’ve got the same problem.
MIDI keyboard and Bluetooth are connected to the computer through an external USB 3.0 hub.


Here is the Sandra report:


SiSoftware Sandra

Identificador
Nombre de anfitrión : EstereoPROTOOLS
Workgroup : WORKGROUP

Sistema
Modelo : GigaByte
Número de serie : To be fille***********
Chasis del sistema : GigaByte Escritorio
Tarjeta principal : GigaByte Z77-DS3H
Número de serie : To be fille***********
BIOS del sistema : AMI (OEM) F9 09/19/2012
Intel vPro : 8.01.00.1248
Memoria total : 3.5GB DIMM DDR3

Procesadores
Procesador : Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (4C 3.5GHz, 3.5GHz IMC, 4x 256kB L2, 8MB L3)
Conector/Ranura : FC LGA1155

Conjunto de chips
Controlador de memoria : Gigabyte Core (Ivy Bridge) DRAM Controller 100MHz, 8GB DIMM DDR3 1.33GHz 64-bit

Módulo(s) de memoria
Módulo de memoria : Kingston KHX1600C10D38GX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

Sistema de vídeo
Monitor : (Tipo de monitor estándar) Monitor no PnP genérico
Monitor : FUS P24W-5 ECO
(1920x1200, 30.6")
Adaptador de vídeo : NVIDIA GeForce GT 610 (1CU 48SP SM5.0 1.62GHz, 2GB 1.33GHz, PCIe 2.00 x16)
Adaptador de vídeo : NVIDIA GeForce GT 610 (1CU 48SP SM5.0 1.62GHz, 2GB 1.33GHz, PCIe 2.00 x16)

Procesador de gráficos
Procesador tipo OpenCL : NVIDIA GeForce GT 610 (48SP 1C 1.62GHz, 2GB 1.33GHz)
Procesador tipo Compute Shader : NVIDIA GeForce GT 610 (48SP 1C 1.62GHz, 2GB 1.33GHz)

Dispositivos de almacenamiento físicos
KINGSTON SV300S37A120G (120GB, SATA600, SSD) : 112GB (C:)
WDC WD10EZEX-00KUWA0 (1TB, SATA300/600, 3.5", 7200rpm) : 932GB (D:) (G:) (H:)
KINGSTON SV300S37A60G (60GB, SATA600, SSD) : 56GB (F:)
KINGSTON SV300S37A240G (240GB, SATA300/600, SSD) : 224GB (E:)
HGST Hitachi HDS5C3020ALA632 (2TB, USB2/SATA300/600, 3.5", 5940rpm, 26MB Caché) : 2TB (K:)
Generic STORAGE DEVICE (USB2) : N/A (L:)
Kingston DataTraveler 2.0 (7.8GB, USB2) : 7GB (M:)
TSSTcorp CDDVDW SH-224DB (SATA150, DVD+-RW, CD-RW, 768kB Caché) : N/A (I:)

Dispositivos de almacenamiento lógicos
PROTOOLS (C:) : 112GB (NTFS, 4kB) @ KINGSTON SV300S37A120G (120GB, SATA600, SSD)
AUDIO DATA (D:) : 492GB (NTFS, 4kB) @ WDC WD10EZEX-00KUWA0 (1TB, SATA300/600, 3.5", 7200rpm)
Reservado para el sistema : 100MB (NTFS, 4kB) @ KINGSTON SV300S37A60G (60GB, SATA600, SSD)
ESTEREOREC (E:) : 224GB (NTFS, 4kB) @ KINGSTON SV300S37A240G (240GB, SATA300/600, SSD)
TOURO MUu! (K:) : 2TB (NTFS, 4kB) @ HGST Hitachi HDS5C3020ALA632 (2TB, USB2/SATA300/600, 3.5", 5940rpm, 26MB Caché)
KINGSTON (M:) : 7GB (FAT32, 4kB) @ Kingston DataTraveler 2.0 (7.8GB, USB2)
SAMPLELERÍA (G:) : 195GB (NTFS, 4kB) @ WDC WD10EZEX-00KUWA0 (1TB, SATA300/600, 3.5", 7200rpm)
AUDIO soft (H:) : 244GB (NTFS, 4kB) @ WDC WD10EZEX-00KUWA0 (1TB, SATA300/600, 3.5", 7200rpm)
Disco duro (F:) : 56GB (NTFS, 4kB) @ KINGSTON SV300S37A60G (60GB, SATA600, SSD)
Disco desmontable (L:) : N/A @ Generic STORAGE DEVICE (USB2)
CD-ROM/DVD (I:) : N/A @ TSSTcorp CDDVDW SH-224DB (SATA150, DVD+-RW, CD-RW, 768kB Caché)

Periféricos
Controlador del concentrador LPC 1 : Gigabyte Panther Point LPC Controller
Controlador LPC legado 1 : ITE IT8728F
Dispositivo audio : Mark Of The Unicorn MOTU PCI Audio
Dispositivo audio : Gigabyte HDMI Audio stub
Codec de audio : nVidia 001C
Puerto(s) serie : 1
Controlador de disco : Gigabyte Panther Point 4 port SATA IDE Controller
Controlador de disco : Gigabyte Panther Point 2 port SATA IDE Controller
Controlador USB 1 : Gigabyte Panther Point USB xHCI Host Controller
Controlador USB 2 : Gigabyte Panther Point USB Enhanced Host Controller #2
Controlador USB 3 : Gigabyte Panther Point USB Enhanced Host Controller #1
Controlador FireWire/1394 1 : 13330 XIO2213A PCI Express to 1394b OHCI with 3-Port PHY
Controlador de SMBus del sistema 1 : Intel ICH SMBus

Printers and faxes
Impresora : Microsoft XPS Document Writer (600x600, Rendimiento de color)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Reproductor de medios : Kingston DataTraveler 2.0 (7.21GB)

Servicios de red
Adaptador de red : Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (Ethernet)

Systems
Del sistema Windows : Microsoft Windows 7 Ultimate Edición Centro Media 6.01.7601 Service Pack 1
Cumplimiento de la plataforma : x86

[albee1952]

I'm not sure whether the Z77 motherboard is compatible AT the very least, I would add a second stick of RAM that is exactly the same part number as the one stick you have(and check with the motherboard maker to find out which RAM slot it should mount in for proper "dual-channel" operation) as that should improve performance(but if the motherboard and Z77 chipset are not compatible, it won't help). Any Z77 users out there? Please report your experience

Personally, I would not dual-boot and I see no reason to bother with Windows7 32 bit. The 64 bit version is going to give much better performance, all around. Also, make sure that Pro Tools(the software) is installed on drive C: Your sessions should be on a separate hard drive that does NOT host the OS or sample libraries(if you have any).

[YellowDissident]

Another problem that appear was that when I'm mixing on the Ssd drives, an error message appear randomly "Pro Tools cannot autobackup", and I cannot even save manually the current settings on the session. So I take the sessiom to the system drive so I can finilize it.
This problem appears sometimes when I'm mixing and is very frustrating ...too many problems together that makes my work a nightmare.

[YellowDissident]

I must to say too that I have two DAWS on my system Cubase. 7 and Pro tools.This was another reason why I installed each DAW on a different system, thinking each program would peform better, Albee...what do you mean with motherboard and Z77 chipset compatibility?

Thanks