Can´t get cloud storage space back when clearing clips i clip list?

[surstromming]

Hi,

When using up to much cloud storage it seems that I cant clear out space by clearing clips in the clip list.

The only way seems to save the project as session and then deleting the project from cloud and save the session as project again after you´ve cleaned up the project from unwanted clips.

Just to be clear, I am clicking "Delete" when clearing the clips from clip list to be sure the clips are permanently deleted from disk. They are no longer present in the project cache.

Can anyone confirm this or is it just me?
Seems like something is wrong here, you should get the cloud storage back when clearing clips in clip list, shouldn´t you?

At least the popup that shows when you´re out of space tells you this as one of the ways to free up cloud storage.


Best regards,
Markus

[Danthewman]

You need 8GB ram and win 10... Sorry man...

[surstromming]

Originally Posted by Danthewman

You need 8GB ram and win 10... Sorry man...

Updated system spec, still don't work

Best regards,
Markus

[Southsidemusic]

Hej Killar

You need to start a Support case from your Avid account and send in the details and exactly what happens so Avid can sort that out for you.

Goto your Avid account and use the support section and start the case there.

Lycka Till
Christopher

[surstromming]

Tja,

Tack för ditt svar

I don't have a support plan, can i still start a case?

Dantheman was just joking around with me


Best regards,
Markus

[Southsidemusic]

Originally Posted by surstromming

Tja,

Tack för ditt svar

I don't have a support plan, can i still start a case?

Dantheman was just joking around with me


Best regards,
Markus

1 april och allt

Jag kollar med Avid vad dom säger och återkommer så fort jag fått svar eller så öppnar dom ett case till dig o meddelar dig via PM eller i denna länk. Tror inte du kan öppna ett case on du inte har en annual plan.

[Southsidemusic]

Originally Posted by Danthewman

You need 8GB ram and win 10... Sorry man...

That doesn't have anything to do with cloud storage issues.
And Win 10 isn't supported yet so he doesn not need Win 10.