|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
Pro tools express 10.3.4 crashes on start up
Hi all.
Whenever I try to open ProTools (express 10.3.4), the start-up sequence freezes while loading plugins, before I'm greeted with the following: Problem signature: Problem Event Name: APPCRASH Application Name: ProToolsExpress.exe Application Version: 10.3.4.181 Application Timestamp: 514bbb66 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.18409 Fault Module Timestamp: 53159a86 Exception Code: e06d7363 Exception Offset: 0000c42d OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 3081 Additional Information 1: cb70 Additional Information 2: cb70fc1260a6e09c67c96546251a8135 Additional Information 3: 4e70 Additional Information 4: 4e70856eea3e8e687010bd0ecb706c9a If I remove all plugins from the digidesign folder, I am instead greeted with an error message that tells me that hard ware (my Mbox 3) cannot be found, at which point it offers me a 'try again' option, which, of course, doesn't work. I have tried clean install. But that didn't help. I also, through a torturous, but ultimately fruitful, warranty process upgraded my Mbox mini (where the problem started) to my current Mbox. Any help or advice would be greatly appreciated. It's been 2 months since I've been able to record anything Pro Tools Express 10.3.4 Mbox 3 Operating System Windows 7 Professional 64-bit SP1 CPU Intel Core i5 460M @ 2.53GHz 48 °C Arrandale 32nm Technology RAM 8.00GB Dual-Channel DDR3 @ 531MHz (7-7-7-20) Motherboard SAMSUNG ELECTRONICS CO., LTD. QX310/QX410/QX510/SF310/SF410/SF510 (CPU 1) 51 °C Graphics Generic PnP Monitor (1366x768@60Hz) Intel HD Graphics (Samsung) 1024MB NVIDIA GeForce 310M (Samsung) Storage 465GB Samsung SSD 840 EVO 500GB ATA Device (SSD) 37 °C Optical Drives TSSTcorp CDDVDW TS-U633J ATA Device Audio Avid Mbox |
#2
|
|||
|
|||
Re: Pro tools express 10.3.4 crashes on start up
Ok. It does this regardless of whether the Mbox is plugged in... I suppose that rules out the Mbox itself of the usb cable that connects it... seeing as I have clean installed about 5 times now, I'm going to assume that the software is ok too... that leaves something wrong with my Laptop.
I can tell you that this whole thing started when I installed the Melodyne trial on my laptop. Since then, even though I have gotten rid of melodyne since, this problem has existed. Hope that helps. |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Pro tools express 10.3.4 crashes on start up | Aaron_sfas | Pro Tools 10 | 4 | 06-30-2014 12:21 AM |
Pro Tools Crashes on Start up. | mzkguy | Pro Tools 11 | 3 | 08-04-2013 08:32 PM |
Pro Tools 9.0.6 crashes on start up | jeffwenberg | macOS | 10 | 06-17-2013 04:11 PM |
Pro Tools Express software - Start Here! | Avid | Pro Tools Express on Windows | 0 | 03-21-2012 09:11 AM |
Pro Tools Express software - Start Here! | Avid | Pro Tools Express on Mac OS X | 0 | 03-21-2012 09:11 AM |