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#11

01-23-2018, 09:12 AM

DigiTechSupt DigiTechSupt is offline

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Re: You are trying to run a newer version of pro Tools than allowed by your licence b

Quote:

Originally Posted by Donkey Kong

Not sure if you can help Jeffro.

I purchased an Annual Upgrade Subscription earlier today.

Chris

Hi Chris,

Upon checking, your Upgrade plan for your Perpetual Product expired on November 11, 2016. It was not renewed within the 30 days grace period after it expired. I can see the the Support Plan renewed and is valid until Jan 21, 2019.
I've already coordinated your case with the web store team, you should receive an Email within the day, please reply to that Email for further assistance.

-Tope

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