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  #41  
Old 12-31-2020, 02:19 PM
musicman691 musicman691 is offline
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Default Re: Pro tools 2020.12 released

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Originally Posted by Emi View Post
No dark mode here, I prefer the classic for the moment...

Thanks
After working with dark mode I find 'classic' a severe eyestrain.
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  #42  
Old 01-01-2021, 05:18 AM
senghor senghor is offline
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Default Re: Pro tools 2020.12 released

This versio do not work correctly. It crashes all the time!
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  #43  
Old 01-01-2021, 09:11 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Pro tools 2020.12 released

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Originally Posted by senghor View Post
This versio do not work correctly. It crashes all the time!
Sorry to say but works great here.
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  #44  
Old 01-01-2021, 09:40 AM
musicman691 musicman691 is offline
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Default Re: Pro tools 2020.12 released

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Originally Posted by Southsidemusic View Post
Sorry to say but works great here.
Been working fine here what little I've used it. Would be nice if senghor elaborated on his problem. Like what is he doing when it crashes?
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  #45  
Old 01-09-2021, 11:14 AM
jpmct jpmct is offline
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Default Re: Pro tools 2020.12 released

Just a quick follow-up of my previous postings regarding Pro Tools V2020.12 and its incompatibility with the latest version of Windows 10.

I have had an inquiry on the AVID support site regarding this issue for FOURTEEN DAYS. There has been no response from AVID support despite my entering three requests for review of case number 04084923. My support request was completely filled in and the situation described in detail.

Is this the normal response from these people?

...and we actually PAY for support like this??????
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  #46  
Old 01-09-2021, 11:28 AM
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Emi Emi is offline
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Default Re: Pro tools 2020.12 released

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Originally Posted by jpmct View Post

Is this the normal response from these people?

...and we actually PAY for support like this??????
Support is included in the plan renewal. Wish it was separate and pay for updates independently from the support (which I don’t use)
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  #47  
Old 01-09-2021, 02:42 PM
dez811 dez811 is offline
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Default Re: Pro tools 2020.12 released

Quote:
Originally Posted by jpmct View Post
Just a quick follow-up of my previous postings regarding Pro Tools V2020.12 and its incompatibility with the latest version of Windows 10.

I have had an inquiry on the AVID support site regarding this issue for FOURTEEN DAYS. There has been no response from AVID support despite my entering three requests for review of case number 04084923. My support request was completely filled in and the situation described in detail.

Is this the normal response from these people?

...and we actually PAY for support like this??????
Unfortunately this seems to be the norm.
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  #48  
Old 01-09-2021, 05:24 PM
spinsong spinsong is offline
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Default Re: Pro tools 2020.12 released

There used to be platinum support which came at a premium. Lately you have to submit a support ticket and pay for telephone support per incident. The support plan is for updates. No pay no play.


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  #49  
Old 02-24-2021, 12:46 PM
soundasylum soundasylum is offline
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Default Re: Pro tools 2020.12 released

Just in case that simple uninstall/reinstall trick doesn't work for some folks, here's my story. Mac. Mojave 10.14.6. Had been running PT 2020.11 ultimate... no problems for a long time. Suddenly had an issue where bouncing gave an error message saying the USB drive I always use wasn't a recordable drive. So I trashed the prefs and tried it again. Same issue. So I thought I might as well update to 2020.12. What could go wrong? Did so and after restart and launching, PT quit after loading nearly all plugins. It quit on iZotope plugs. First was Neutron, so I uninstalled that and restarted. Next time it was Ozone. So I removed and restarted. This went on through all of the many iZotope plugins. I own them all. But no matter the iZotope plug in, the problem child was always one with the word HOOK in its title. Like iZRX6AmbienceMatchhook or iZOzone8DynamicEQAAXHook. And on and on every time I uninstalled plugs and restarted. Finally, when all of the iZotope plugins had been uninstalled, PT finally launched. It's working but I am without my iZotope stuff which I use daily. So I'm torn. Do I uninstall 2020.12 and reinstall 2020.11? Or now just try to reinstall iZotope since PT actually loaded? And was this an iZotope thing or was it because I didn't uninstall 2020.11 before updating to 2020.12? Oy!
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  #50  
Old 02-25-2021, 07:54 AM
Downtown_BE Downtown_BE is offline
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Default Re: Pro tools 2020.12 released

Quote:
Originally Posted by soundasylum View Post
Just in case that simple uninstall/reinstall trick doesn't work for some folks, here's my story. Mac. Mojave 10.14.6. Had been running PT 2020.11 ultimate... no problems for a long time. Suddenly had an issue where bouncing gave an error message saying the USB drive I always use wasn't a recordable drive. So I trashed the prefs and tried it again. Same issue. So I thought I might as well update to 2020.12. What could go wrong? Did so and after restart and launching, PT quit after loading nearly all plugins. It quit on iZotope plugs. First was Neutron, so I uninstalled that and restarted. Next time it was Ozone. So I removed and restarted. This went on through all of the many iZotope plugins. I own them all. But no matter the iZotope plug in, the problem child was always one with the word HOOK in its title. Like iZRX6AmbienceMatchhook or iZOzone8DynamicEQAAXHook. And on and on every time I uninstalled plugs and restarted. Finally, when all of the iZotope plugins had been uninstalled, PT finally launched. It's working but I am without my iZotope stuff which I use daily. So I'm torn. Do I uninstall 2020.12 and reinstall 2020.11? Or now just try to reinstall iZotope since PT actually loaded? And was this an iZotope thing or was it because I didn't uninstall 2020.11 before updating to 2020.12? Oy!

I had exactly the same problem! easy fix is: take all your izotoüe plugins out of the plugins folder - then startup protools - quit protools - put your izotope plugins back into the folder - startup protools - now it should workj with the izotope stuff in there too
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