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  #1  
Old 10-08-2015, 05:57 PM
grayter1 grayter1 is offline
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Location: Woodbury, MN
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Default My Account Double Charged?

I'm a monthly subscriber, and I just happened to log into my account, and I see that there are 2 subscriptions about to expire.

As far as I know, I only have one. However, there are 2 system ID numbers listed.

What's going on?



My iLok account looks like this:



Terry
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  #2  
Old 10-08-2015, 06:02 PM
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Southsidemusic Southsidemusic is offline
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Default Re: My Account Double Charged?

Hey Terry

Sending this off to Avid and see whats what.

Hold tight and you will probably get a case number and contacted by Avid.
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  #3  
Old 10-08-2015, 06:18 PM
grayter1 grayter1 is offline
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Default Re: My Account Double Charged?

Thanks. I appreciate it.

Terry
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  #4  
Old 10-11-2015, 07:29 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: My Account Double Charged?

Quote:
Originally Posted by grayter1 View Post
I'm a monthly subscriber, and I just happened to log into my account, and I see that there are 2 subscriptions about to expire.

As far as I know, I only have one. However, there are 2 system ID numbers listed.

What's going on?



My iLok account looks like this:



Terry
Hi Terry,

I will be creating a case for this concern and will forward it to our Webstore team for investigation. Please check your email from time to time for updates.

Best Regards,

YD
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  #5  
Old 10-11-2015, 08:10 AM
grayter1 grayter1 is offline
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Location: Woodbury, MN
Posts: 258
Default Re: My Account Double Charged?

Thanks. Upon first glance, it appears that I've been double billed for several months.

I look forward to some resolution.

tg
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