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  #1  
Old 06-01-2018, 09:35 PM
reycantong reycantong is offline
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Join Date: Feb 2009
Location: Quezon City, Philippines
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Default Pro tools subscription not activating

I recently forgot to change my credit card details and resulted to Pro Tools not paid on time. I then went to my Master Account and changed the details for my new card. And it says my subscription is already active.

When I launched PT, it still says "expired". I then click "continue" and it won't push through with the process. It won't Activate.

Need some help here. Thanks in advance!!!
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  #2  
Old 06-01-2018, 09:38 PM
reycantong reycantong is offline
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Join Date: Feb 2009
Location: Quezon City, Philippines
Posts: 146
Default Pro tools subscription not activating

I recently forgot to change my credit card details and resulted to Pro Tools not paid on time. I then went to my Master Account and changed the details for my new card. And it says my subscription is already active.

When I launched PT, it still says "expired". I then click "continue" and it won't push through with the process. It won't Activate.

Need some help here. Thanks in advance!!!
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  #3  
Old 06-01-2018, 10:20 PM
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jryser jryser is offline
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Join Date: Nov 2011
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Default Re: Pro tools subscription not activating

Shut down and reboot?


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  #4  
Old 06-01-2018, 11:55 PM
reycantong reycantong is offline
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Default Re: Pro tools subscription not activating

Quote:
Originally Posted by jryser View Post
Shut down and reboot?


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I already did. Still no luck
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  #5  
Old 06-01-2018, 11:55 PM
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jeffro jeffro is offline
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Default Re: Pro tools subscription not activating

Best to start a support case via my.avid.com > Access The Support Center to provide your info to Avid CS, but I deposited temp licenses to get you up and running now.
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  #6  
Old 06-02-2018, 02:04 AM
reycantong reycantong is offline
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Join Date: Feb 2009
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Default Re: Pro tools subscription not activating

Quote:
Originally Posted by jeffro View Post
Best to start a support case via my.avid.com > Access The Support Center to provide your info to Avid CS, but I deposited temp licenses to get you up and running now.
Thank you so much for this. Will do what you recommended.
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